You're as Good as Your Weakest Link

I flew to Fiji from Singapore via Australia, requesting vegetarian meals throughout. But not a single vegetarian dish was provided.

Beta Means Never Having to Say You're Sorry

I recently heard a technology presentation from a young but experienced CEO of a big 'clicks and mortar' organization. He told the large audience confidently, 'Beta means never having to say you're sorry.'

Feedback is the Breakfast of Champions

Do you encourage customer feedback with hotlines, focus groups and in-depth customer surveys?

You Can't Have Juice With a Special Broiler Meal

Years ago, I frequented a well-known quick-service restaurant for their Special Broiler Meal, a fast-food lunch of broiled chicken sandwich and french fries.

Your Goodwill Has Expired

Alice's prepaid telephone calling card said 'Expires August 31, 2001' on the back.

Understanding How Internal Customers Learn

People make up your business. Without them, there would be no products, communication, management, or customers.

The Airlines Are Suddenly Trying Harder, Top Customer Service Speaker Says

My flight from Miami to Los Angeles the other day was something special. Although the 757 was filled to the gills with passengers, which is a circumstance that makes most flight attendants especially prickly, ours did their best to smile throughout the entire trip and to actually thank customers for their business. Apart from hearing the customary phrase, “Thank you for flying with us,” during the initial announcement, and when leaving the plane, I’ve never heard this reinforcing phrase or anything like it being uttered DURING the trip. One of the flight attendants said, to more than one passenger, “It is nice having you aboard!” When was the last time YOU heard that line? I scanned my memory banks, and I don’t think I’ve heard it uttered once, during a couple of decades of flying quite regularly, says Dr. Gary S. Goodman, top speaker, and frequent expert guest on radio and TV, worldwide.

Talk is Cheap

Communicating effectively with your clients can be one of the most significant customer satisfiers in your arsenal. Most companies do not go far enough when it comes to communicating with their customers.

So, Your Customer Has A Complaint - Part 1

Your customer has a complaint or problem with your company's service or product? What should you do about it?

Customer Service – The #1 Secret Weapon of A Successful Small Business!

Do you spend enough time thinking about how you can improve the level of customer service your business is providing? Read this article and then answer this question again.

Motivate Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation

So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers:

What is Customer Service? Ten More Things to Remember!

Ask yourself why you love your favourite restaurant. Chances are that you frequent a restaurant because they offer great food and a warm ambience. But what exactly is customer service? Of course, the successful retailer knows that the answer is all of the above.

Knowing who's who, where, what and when - 10 Tips for Good Customer Relationship Management

The basis of business success is good relationships. Get back to basics and bring the 'relate' back into customer relationship management.