Feedback is the Breakfast of Champions

Do you encourage customer feedback with hotlines, focus groups and in-depth customer surveys?

Hertz Rent-a-Car in San Francisco

I called Hertz Rent-a-Car, where I am a member of the 'Hertz Number One Club' for frequent travelers. I planned to use an award coupon for one free-day rental from American Airlines and additional award coupons for two more free days from United Airlines.

Survival of the Fastest?

With cell phones, PDA's and instant messaging we continue to seek devices and software that will allow us to accomplish multiple tasks efficiently and effectively. Survival of the swiftest has been the business mantra for some time.

Basic Training for Your Customers

If you want to stay healthy as a business, it is necessary to provide some basic training to your customers on how they should do business with you.

Talk is Cheap

Communicating effectively with your clients can be one of the most significant customer satisfiers in your arsenal. Most companies do not go far enough when it comes to communicating with their customers.

Instant Profit Booster - Great Customer Service

Want to instantly boost your profits? Consider how well you're handling your unhappy customers.

23 Phrases That Payses

These 23 one-liners ooze friendliness and approachability...

Six Drivers of Customer Loyalty

Many well-known companies have famously fashioned mission, values and vision statements that claim they begin and end with their customers. Oh, but were it so in reality! Be this as it may, these carefully crafted proclamations are nevertheless informative and valuable because they serve to remind companies of their high calling and to help them measure how far away from their standards they’ve strayed. In reviewing many of these iconic declarations I’ve discovered that six aspects of how an organization should view and treat its customers are usually mentioned. I believe that when all six of these drivers are consistently and thoughtfully implemented throughout a company, the financial bottom line increases because the operational bottom line of building caring and satisfying relationships with customers is effectively and creatively addressed.

Motivate Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation

So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers:

Knowing who's who, where, what and when - 10 Tips for Good Customer Relationship Management

The basis of business success is good relationships. Get back to basics and bring the 'relate' back into customer relationship management.

When Businesses Enforce Every Rule & Count Every Nickel, They're In Trouble

I look back on my career and I see with perfect hindsight how shortsighted I was in handling certain customer relationships. And because of my failings and miscues I’m in a good position to notice when others are being shortsighted or foolish with me. Generally, when they're enforcing ever rule and counting every nickel, they're in financial trouble and it's a good time for customers to seek alternatives.

Five Musts of Good Customer Service

The customer is what keeps a business fueled and running. Without the customer, there would be no business, and keeping customer happy and coming back is of the utmost importance.

Get The Sale By Not Over-Selling

Over Selling could lose the sale. Know your customer before giving the sales pitch.