Survival of the Fastest?

With cell phones, PDA's and instant messaging we continue to seek devices and software that will allow us to accomplish multiple tasks efficiently and effectively. Survival of the swiftest has been the business mantra for some time.

The Airlines Are Suddenly Trying Harder, Top Customer Service Speaker Says

My flight from Miami to Los Angeles the other day was something special. Although the 757 was filled to the gills with passengers, which is a circumstance that makes most flight attendants especially prickly, ours did their best to smile throughout the entire trip and to actually thank customers for their business. Apart from hearing the customary phrase, “Thank you for flying with us,” during the initial announcement, and when leaving the plane, I’ve never heard this reinforcing phrase or anything like it being uttered DURING the trip. One of the flight attendants said, to more than one passenger, “It is nice having you aboard!” When was the last time YOU heard that line? I scanned my memory banks, and I don’t think I’ve heard it uttered once, during a couple of decades of flying quite regularly, says Dr. Gary S. Goodman, top speaker, and frequent expert guest on radio and TV, worldwide.

Is Customer Relationship Management Right for your Small to Mid-sized Business

Customer Relationship Management (CRM) has been a holy grail for Big Business for the past ten years. So what about Small to Mid-sized Business (SMB) applications? If you talk to CRM software vendors they will claim that CRM systems help SMBs become more efficient, drive more sales (your ROI) and increase the accuracy of your forecast. A few consultants have an alternative view: they see CRM as-

Loyal Customers Will Persevere

Businesses need to embrace change as a way of life. Customers may resist the change, but your loyal customers will understand the negative impact associated with not changing.

Six Drivers of Customer Loyalty

Many well-known companies have famously fashioned mission, values and vision statements that claim they begin and end with their customers. Oh, but were it so in reality! Be this as it may, these carefully crafted proclamations are nevertheless informative and valuable because they serve to remind companies of their high calling and to help them measure how far away from their standards they’ve strayed. In reviewing many of these iconic declarations I’ve discovered that six aspects of how an organization should view and treat its customers are usually mentioned. I believe that when all six of these drivers are consistently and thoughtfully implemented throughout a company, the financial bottom line increases because the operational bottom line of building caring and satisfying relationships with customers is effectively and creatively addressed.

12 Sure Ways to Keep Customers Happy

Customers come, and customers go. Whether you sell to consumers or to other companies, that’s a sad fact of doing business. Sadder yet is the fact that it can cost you between three and 10 times more to acquire a new customer than to keep an existing one. With that in mind, give some thought to the following 12 proven ways to keep your customers by keeping them happy.

Improve Customer Service by Being Honest with Your Customers

Are you seeking improved customer service through customer service training? Consider, this out of the box solution to improve customer service.

Customer Service: A Great Way To Win New Business

Good customer service can be crucial to a business's success. But too often managers don't take it seriously enough. They don't realise good service can be a great, low cost way to both retain existing customers and win new ones. Here we see a small mountain bike company in England that has won a worldwide reputation by implementing a carefully thought out customer service program.

When Businesses Enforce Every Rule & Count Every Nickel, They're In Trouble

I look back on my career and I see with perfect hindsight how shortsighted I was in handling certain customer relationships. And because of my failings and miscues I’m in a good position to notice when others are being shortsighted or foolish with me. Generally, when they're enforcing ever rule and counting every nickel, they're in financial trouble and it's a good time for customers to seek alternatives.

Get The Sale By Not Over-Selling

Over Selling could lose the sale. Know your customer before giving the sales pitch.

Contact Center Services

In today?s business environment, contact centers play a vital role in improving customer care relationships. They are expected to offer challenging customer care services and also retain high-value customers.

How to Communicate Confidence When making Collection Calls for your Business

It is essential to communicate confidence when you are speaking to past due customers or debtors. You must stay in control of the call and the only way to do this is by being confident and prepared.

Customer Service Training Tips: 5 Simple Steps to a MAGIC Facilitation

As a customer service trainer I teach associates how to use the Five Steps of MAGIC (Make A Great Impression on the Customer) to create an exceptional customer experience. But do your customers—program participants—leave your training programs feeling as though they had an exceptional learning experience? Apply these five simple steps to your own facilitation to make it a MAGIC one.