The space race, Customer Service and monkeys flying rocket ships. 7 strategies for the New Year.

If you think the space race and Customer Service Management have nothing in common, think again.

How to Select Help Desk Software for Superior Service and Efficiency

A quick look at the key features managers should look for when evaluating web based help desk software.

Have A Nice Day

Good service will always return better profits. Customers come first, always and all ways.

How The Humble Telephone Will Build Your Business

Do you want to turn your customer service team into a proactive, rather than reactive, team of professionals? There are three key areas that senior people in any organization simply must consider when analyzing the awesome power of the telephone.

Take Your Customer Service Dept From 'Cost Saving & Cost Reduction' To High Profit & Business Growth

Many companies view their customer service function as a way to reduce costs. Big mistake. Your customer service department can add huge profits to your bottom line.

Here's The Information Your Customers Want- Which Your Competitors Forgot To Provide

Customers want information when they want it, they do not want to wait. Your competitors do no always have the information your customers want and this article tells you what that information is to help differentiate you and improve customer service.

Why Sam's Club and Other Stores use Membership Cards

Sam's Club stores use plastic membership cards that look and act in some ways like a credit or debit card to identify members. There are several reasons why membership cards are used for these private membership cards.

5 Reasons Customer Service Reps Should Record Themselves

Major call centers use centralized equipment that records ALL calls, and generally this is thought to make the rep evaluation and coaching process easier and more efficient. On one level, it does. Calls can be “drawn” by evaluators on a random basis with no obvious intrusion into conversations. Reps are believed to be behaving as they normally would, not trying to spiff up their chats simply because they know they’re being monitored or judged. However, I believe what appears to be a primitive means of recording calls is preferable. Reps should record their own conversations using portable, “hand held” equipment while at their individual workstations. There are 5 reasons this improves achievement and efficiency, according to Dr. Gary S. Goodman, President of Customersatisfaction.com, top speaker and trainer, and best selling author of 12 books including MONITORING,. MEASURING & MANAGING CUSTOMER SERVICE (Jossey-BASS/JOHN WILEY).

Call Center Software Manufacturers

Many small- and medium-sized companies offer resale services from full telecommunication vendors who sell call center systems from many manufacturers or dealers who specialize in single manufacturer offerings.

Understanding Today's Generation: The Millenials

The 20-something population is known as the Millenials. They have practically grown up with the internet, which has impacted the way they relate to others in the professional world. These are the college graduates of today, and are entering the workforce. Understanding their perspective will help in establishing the rapport needed for a successful working relationship.

3 Customer Loyalty Tips

Customer loyalty can easily be created and maintained, by the small business owner, by following these three simple tips.

Are You A Dog Running A Cat Store?

Sometimes we find ourselves looking at the world with the wrong set of eyes.

Demystified: The Art Of Building Relationships In Business

They say that it can take at least seven contacts to turn a stranger into a customer. When building relationships in business with your customer, it shouldn't start when your customer makes the first purchase. It starts way before then. Instead what to do is cultivate your first contact with your customers and turn it into a friendly and true relationship.