Is A Customer Satisfaction Guarantee Realistic In Business?

Customer satisfaction and loyalty to a product is very important in any company, be it a company that is consumer oriented or a company that sells to other businesses, but is a customer satisfaction guarantee really realistic in business?

Customer Service In An Instant Gratification Age

We live in an instant gratification age where customers want their questions answered now. Your customer service strategy should include a number of ways to get information to your customers fast. Here are a couple of places to start.

Customer Service - The Huge Gap Between Intention And Reality

When it comes to looking after our customers, quite often there’s a gap, a huge gap between theory and practice. There are books about customer relations; there are videos about customer relations; there are Gurus (mostly self-appointed) about customer relations. None of them actually have to deliver customer relations. That chore is left to what was known in the last two World Wars as the PBI – as in “Poor B….y Infantry”- the foot soldiers. The front line people, your front line people. So what do they make of it all?

Are You Missing Out Doubling Or Trebling Your Profits?

Practical guide to developing a profitable business. You can build up your profits using the tips and guides in this bulletin, aimed at small business owners that think their efforts demand better returns.

Targeted Gift Giving Improves Recipient's Experience

Have you ever gotten a really horrible gift? Many of us have. This must mean that many of us have given a really bad gift in the past or are bound to do so in the future. How can you keep this from happening in the future? The complex world of marketing could teach us a thing or 2 about gift giving.

Back to the Basics

There are many things that lead to success in life and in business. One is the development of good character traits, especially honesty.

Manage Call-Center Performance With Business Metrics

Some facts about call center. It works better, if you pay more attention to coaching. It works better if you measure and control internal process performance. It MUST generate revenue.

How A Virtual Assistant Can Help You With Your Customer Service

Outsourcing tasks, such as contact management, email and voice message management and response to a virtual assistant, provide that personal touch back to customer service. Virtual assistants can be instrumental in providing personal customer service by providing a live human to respond timely to their inquires.

15 Principles for Complete Customer Service

I'm simply going to list these fifteen principles for complete customer service and let you draw your own conclusions regarding the following questions (these need to be answered in sequence): • Is this principle really important for my organization? • If it is important, are we actually implementing this principle consistently and thoroughly throughout the organization? • If we are implementing it, is it proving to be effective? In other words, is this principle actually working to consistently deliver complete customer service to every customer every time? • If it is not effective, what is the first thing that needs to be done to improve its effectiveness? What resources do we need to get this done? Who needs to be involved in developing and implementing this first step? When you answer these questions in the order listed, you'll quickly discover where the weak points are in your internal process chain of customer service AND what you can do quickly to strengthen or change them for immediate improvement. Here are the 15 principles . . .

Webconference Applications For Service

In many ways, the requests for technical assistance are symptomatic of the deficiencies in the users' training or the quality of the documentation they were given.

How To Give Good Service

A riff on giving and getting a good service, both on and offline. Will the future regard the online services kindly or harshly? It is not that safe in the offline world anyway.

6 Great Ways to Really Annoy Your Potential Domestic Customers

6 tips on how NOT to treat your potential domestic customers.

If You Want to Hire Frogs, All You Have to Do is Croak

Stop kissing frogs hoping for a prince or princess. Get the right people to apply for the right positions by asking the right questions.