Customer Service - The Huge Gap Between Intention And Reality

When it comes to looking after our customers, quite often there’s a gap, a huge gap between theory and practice. There are books about customer relations; there are videos about customer relations; there are Gurus (mostly self-appointed) about customer relations. None of them actually have to deliver customer relations. That chore is left to what was known in the last two World Wars as the PBI – as in “Poor B….y Infantry”- the foot soldiers. The front line people, your front line people. So what do they make of it all?

Persuasion Tip in Dealing with Irate Clients

Having an upset client is one of the most challenging situations a salesperson can face. Here are some persuasive ways to pacify the angry customer.

Remembering Customers' Names - The Fail-Safe Guide

Remembering people's names is a tremendous skill that requires only a very small amount of effort considering the massive rewards that result. This article will show you the tricks and techniques used by world memory champions so you can instantly remember customers’ names.

Management - Customer Service

Customer service is an obligation of management. Respect for the customer is reflected in good customer service.

How A Virtual Assistant Can Help You With Your Customer Service

Outsourcing tasks, such as contact management, email and voice message management and response to a virtual assistant, provide that personal touch back to customer service. Virtual assistants can be instrumental in providing personal customer service by providing a live human to respond timely to their inquires.

How Far Can Customer Service Help In Medical Staffing

This article talks about the need to provide customer service as a medical staffing agency. How important it is, and how easy it is to gain, but how difficult it is to regain once lost. The lack of customer service will cripple any medical staffing agency.

Judgment Day: Assessing Your Service

Many companies are realizing that it is high time they ramped up their service delivery. This article discusses assessing the service level you currently have, the service level you want to have, and how much skin you want to put in the game to attain that level. Customer service is about action, not talk. And while talk is cheap, action takes commitment, from senior management on down to the front line personnel.

Open A Dollar Store - Customer Service is Important

Those who open a dollar store know that customer service is one of the business keys that lead to success. As a result, customer service must always be the number one focus when hiring employees. Customer service must also be the number one expectation of all store employees.

How To Give Good Service

A riff on giving and getting a good service, both on and offline. Will the future regard the online services kindly or harshly? It is not that safe in the offline world anyway.

If You Want to Hire Frogs, All You Have to Do is Croak

Stop kissing frogs hoping for a prince or princess. Get the right people to apply for the right positions by asking the right questions.

Businesses with Large Client List Save Big with Custom Greeting Cards

If you have a client list that is continually growing, you also know how difficult it is to stay in contact with those clients, especially if you're a one-man show. One way to improve your relationship is to send out cards to keep those clients close.

Courteous Customer Service

Customer service and courtesy always go hand in hand. Customer service is not customer service if it is not courteous. Courtesy is usually defined as politeness originating from kindness and exercised habitually.

Mobile Home Transporting

Great tips on the questions you should ask when dealing with mobile home movers. This article will be very valuable to you.