What is Superior Service?

Customer service is central to any organisation's ongoing prosperity. Many organisations advertise that they currently give superior service. Others have strategies and tactics aimed at delivering superior service. But just what is superior service? How do we know when we have delivered it? How do we know when we have received it? What are the pitfalls to avoid in delivering it? This article asks... What is Superior Service?

Why Customer Service is Even More Important These Days?

You know customer service is important but have you thought how it would impact on your cost of operation/sales and eventually, your bottom line? If you have not thought along that line, read on and let me have your views...

Hey Chatterbox I'm Talking To You

It was once, many moons ago, back in the 90s, that the web was a place of simple content. Filled with stale information like directories and dictionaries, the world wide web was largely a home of facts and content. Over the last dozen or so years, the Web 2.0 Generation has changed all of that, bringing the Internet to be truly inter-operable and inter-active and certainly a lot more inter-esting. MySpace and YouTube gave new meaning to individuality, blogging gave everyone the ability to be their own author and publisher, and Google of course has allowed us to cruise through the Internet as if the whole web was created just for us.

Remembering Names And Faces

A guide to giving you a better memory. Names, faces and personal details are most important. It makes a big difference if you do remember people and you can easily improve your memory.

The Value of Interaction

Once upon a time, retailers knew all their customers personally. They knew their preferences and what was happening in their lives. Armed with this knowledge, retailers were able to react quickly and market to each customer individually. They were able to build friendships interacting with their customers. Along the way of growing chains and building malls and promoting self-service, many retailers lost touch with their customers. Recognizing the value in customer loyalty, retailers are now seeking to reclaim personal relationships with their customers.

Three Lessons Learned From A Cancelled Flight

Imagine being stuck in an airport with your flight canceled. Now imagine meeting an airline employee who was committed to superior customer service.

Hey, It's Your Attitude Man

The tip of the ever growing poor Customer Service iceberg begins with Attitude.

Retaining Savvy Customers

Does good customer service extend to all customers? Read on - and put on your thinking cap!

Does Your Car Know The Time?

Companies that think first of customer needs or ways to add to the buying experience will create stronger bonds and retain their customers longer. It's even better if you can figure out how to do it at little or no cost.

An Interview With Lynda King Taylor Elite Service? Should We Pay For Better Service?

I once had a very interesting conversation with a very good friend of mine Lynda King Taylor; an International Speaker and Author on Customer Service.

The Mechanic

I recently had a problem with my car which turned in to a customer service nightmare. There's a lot to be learnt from this story.

Ensuring the Success of Customer Loyalty Programs

It is easy to create a loyalty program but it is very difficult to assure that the created program will work your way. Since your aim is to retain costumers and provide them the reason to keep on coming back to use your services or buy your products for as long as possible, there are several factors that your costumer loyalty programs should possess to ensure success.

Co-workers, Bosses and Vendors, Oh My

Communications. Contact sport or mental wizardry, You Decide!