Hey Chatterbox I'm Talking To You

It was once, many moons ago, back in the 90s, that the web was a place of simple content. Filled with stale information like directories and dictionaries, the world wide web was largely a home of facts and content. Over the last dozen or so years, the Web 2.0 Generation has changed all of that, bringing the Internet to be truly inter-operable and inter-active and certainly a lot more inter-esting. MySpace and YouTube gave new meaning to individuality, blogging gave everyone the ability to be their own author and publisher, and Google of course has allowed us to cruise through the Internet as if the whole web was created just for us.

Barney or Training? Which is Better for Your Organization?

Maybe you are thinking about your CSI index and wondering what to do. You have a choice, Barney or Training.

Wow - Super Hero Service

Heroic customer service flies high above the ho-hum service we run into everyday. Super hero service brings customers bounding back and adds great value to the success of any business.

Building Customer Loyalty - A Checklist

Building a customer loyalty is the key role for running a profitable business. But how to build customer loyalty for a small business? Thus, give your personal touch that can build a personal as well as business-based community, which can spread your business reputation everywhere that will result in business growth & profits.

Retaining Savvy Customers

Does good customer service extend to all customers? Read on - and put on your thinking cap!

Customer Service Is About Establishing And Building Relationships.

Any type of relationship can be fragile. Your new business can only succeed if those relationships are guarded, protected and nurtured. You do that by treating your clients as if they were cherished friends.

How to Earn Customer Referrals

The best sales person is a happy customer; it sounds trite, but a happy customer is much more believable than your best sales pitch. If only you had more of them.

Nicely Nicely Thank You

Being Nice is a choice we make. It is acting in specific ways to everyone, not just someone.

The Mechanic

I recently had a problem with my car which turned in to a customer service nightmare. There's a lot to be learnt from this story.

Co-workers, Bosses and Vendors, Oh My

Communications. Contact sport or mental wizardry, You Decide!

What Kind of Pillow Do You Prefer?

I like to find examples of companies who offer what the French Creole refer to lagniappe... a little extra. I contend that the best companies are the ones who offer a little extra in their service... something that sets them apart.

Handling the Nightmare Customer

I received this inquiry asking how I would assess this Customer-Gone-Wild episode. After I share it with you, I'll affix my answer, which I hope everyone will find useful.

Cost Effective Solution - Outsourcing

Outsourcing is successful in increasing product quality and substantially lowering firm and consumer costs. Because outsourcing allows for lower costs, even if quality reduces slightly or not at all, productivity increases, which benefits the economy in aggregate.