More on Customer Service

It would seem that the topic of customer service has been beaten to death. I mean, everyone has great customer service, don’t they. You’d think so with all that advertisements asking to choose a business because they have better customer service. The problem is that I don’t think most companies, businesses, organizations or people in general really understand what good if not great customer service means.

From Loyal Customer to Loyal Advocate

Turn you best customers into advocates who spread the word about your business.

Storage

If you are planning a long holiday, moving house or offices or you need an area to store stock or personal items, the option of being able to rent your own dry, clean and secure space within a ware house, with free unlimited access would be extremely beneficial, saving you time and money, putting your mind at rest.

Little and Big Commitments

People who do not keep little commitments don’t keep big ones either. Winning, profitable companies constantly inspire customer confidence by their actions, and always conduct business in a trustworthy manner. They keep their word. Commitments that are kept create repeat customers, and repeat customers create profit.

To Be - (Customer-Focused) or Not to Be - What a Question

This is the first in a series of short articles about understanding why customer focus is strategically important, what it means to be truly customer-focused and how to create or improve customer focus in your organization. This article presents a simple business case for the strategic importance of creating greater customer focus.

Writing the Customer Service Letter that Sells and Rings all the Right Bells

Whenever you hear the words customer service, you think of a person who knows exactly what a customer wants and needs – and knows them even before the customer does. A customer service person has people skills: he or she is patient, but never condescending; and will do everything he or she can do to help a person, but will never be desperate.

Where Does It All Start?

People will say that service starts with training. Actually, service starts with HIRING. HIRING the right people is the first step in spectacular service.

Getting Rid of the Rulebook

Companies must have rules & regulations to make its business run smoothly... but in this time of fierce competition & much talk of improving customer service, doesn't judgment on a one-to-one basis have a place?

Hurry Up and Wait

Businesses are devising all sorts of ways to save company time & money - it generally is at the expense of the customer. Can a company ever profit enough to justify wasting a customer's time, & sending him in to fury?

11 Ways to be the Greatest Receptionist Ever

It all starts with YOU, the receptionist. Director of First Impressions...

A Guide to Evaluating CRM - Benefits of Online Sales Management

This article covers potential CRM pitfalls that cost companies time and money and discusses a CRM hybrid approach that eliminates many CRM pitfalls.

Your Management Policy - Does It Match Your Service Policy?

What if your customer service policy says one thing and your management says another?

Personal Communications Build Relationships and Sales

If you want to win over your customers, find a way to recognize them personally on their birthdays and other important moments. From customized birthday cards to personal phone calls, there are many ways to make a favorable impression on your customers that will generate greater loyalty and sales.