Mailroom Supplies: Does Your Vendor Deliver Great Customer Service and Prices?

All mailrooms have the continuing need to purchase mailroom supplies. Whether your mailroom needs envelopes, stamps, stationary, or other supplies, there are thousands of office supply companies that are eager to cater to you. As the mailroom purchaser, you need to sort through all of your options and find the supplier that is right for you.

Building a Strong Customer Service Team

There are more and more demands being made of front line team members, and sometimes the pressure can be heard by your customer. As the leader of a customer facing team you must be aware of what is going on with your team members - how to best support them, develop their skills and handle some tough situations.

Meeting Tangible Needs

Delivering unparalleled service means meeting customer needs. It's simple, but not easy. Much of the time, when we lose customers, it is because we fail to address our customer's tangible needs.

Business Etiquette 101

Good manners put customers at ease, and comfortable customers come back. One way to genuinely create better results, and the resulting increased profits is to appreciate your customers.

Customer Service - The Little Things Count

Many companies spend millions of dollars on advertising, however, they would be better off concentrating on delivering on excellent customer service. And, many times the biggest positive impact on a customer comes from the smallest actions.

Front Line Customer Service

I read an amazing statistic in an article written by the Canadian Management Centre. “The average company loses half their customers in 5 years and half their employees in 4 years?. This has significant impact to overall customer, employee, investor and supplier loyalty.” Wow! Think about that statistic. 100% customer turnover in 5 years and 100% employee turn over in 4 years. Management at all levels must understand the changing role and importance of front-line customer service operations to achieve the core mission of the business, i.e., customer retention, customer acquisition, customer satisfaction, employee retention and increased profitability.

What is a Virtual Assistant Anyway

Virtual Assistants add great value to the success of other enterprises. Learn who they are, what they do, how they can help and where to find one!

You are Guaranteed To Win and Keep More Customers Without the Missing Link

I had thought how easy to have a customer database recording such small things as last date of last visit, Christian names, newspaper taken, any special requirements etc? If this was in place the visit could be made much more personal and the experience enhanced to an even higher level.

Customer Service - On A Lone Desert Highway

There may have been an economic reason to provide poor service in the past, but the Internet renders that reason invalid. Who is your best customer? How do you treat them? Why? Encouragement for customer conscious companies can be found in this article.

Handling Angry Customers More Professionally

In my trainings I teach participants to use the formula LEARN to serve angry customers professionally and I personally use the same formula when I am confronted with angry customers.

Serving With Positive Intent, Customer Service The Easy Way

It's amazing what a little Positive Intent can do for your Customers Service Experience.

Attention Men - Building your Vocal Muscles

The differences between men and women are part of what makes our world so wonderful. Consider how boring life would be if we all communicated in the same way. The differences between communication styles of men and women are many and each has their own strengths. The key to communication success is to maximize those strengths and for each gender to learn from the other.

Digital Signage - Adding EAS Support

Adding Amber Alerts, severe weather warnings and emergency announcements from civil authorities to private TV and digital signage networks is straightforward.