Meeting Tangible Needs

Delivering unparalleled service means meeting customer needs. It's simple, but not easy. Much of the time, when we lose customers, it is because we fail to address our customer's tangible needs.

Customer Service - It Really is Quite Simple

Customers Service does not just apply to the hospitality industry. By its very definition, Customer Service is anyone, anytime, purchasing a commodity or service. And it is at that very moment that the simple definition of a customer is all of us.

Hurry Up and Wait

Businesses are devising all sorts of ways to save company time & money - it generally is at the expense of the customer. Can a company ever profit enough to justify wasting a customer's time, & sending him in to fury?

12 Sure-Fire Ways To Improve Your Customer Service Skills

Want to impress your customer? And sharpen your customer service skills? The customer service tips in this article should help you to create customer loyalty and subsequently - your customer service quality means repeat sales.

You are Guaranteed To Win and Keep More Customers Without the Missing Link

I had thought how easy to have a customer database recording such small things as last date of last visit, Christian names, newspaper taken, any special requirements etc? If this was in place the visit could be made much more personal and the experience enhanced to an even higher level.

Where Has The Service Gone?

How many times have you encountered horrible service as a consumer? Service in today's marketplace has taken a turn for the worse as companies look for ways to reduce costs and reduce internal supporting departments. Where has the service gone?

The Viral Value Of A Satisfied Customer

It seems obvious that you should strive to always satisfy your customers; however, many businesses ignore this very simple principle. Your existing customers are your most valuable asset, you must take care of them.

7 Secrets for Moving Customers Out of a Hardball Mentality

Here are 7 proven tips for moving customers out of a hardball mentality into a constructive dialogue.

Serving With Positive Intent, Customer Service The Easy Way

It's amazing what a little Positive Intent can do for your Customers Service Experience.

Digital Signage - Adding EAS Support

Adding Amber Alerts, severe weather warnings and emergency announcements from civil authorities to private TV and digital signage networks is straightforward.

Change Management: Getting Everyone on Board the Change Train

How do you get everyone on board the change train that is gaining speed and heading out of the station? How do you get your people to, not only go through the motions, but also actually 'buy into' the changes that are necessary? Learn the six most common reasons people resist change and the tactics to convert this resistance to commitment.

Managing Change - Get it Right

Managing change in organisations is a challenging, process driven exercise, unless you have been courageous enough as an organisation, to be enlightened and multi-inclusive in decision making.

Personnel Access Poses a Continued Risk

A thoughtful attempt at drawing a correlation between an adequate personnel security program and due diligence in illustrating how vulnerable any business, organization or system actually is. It further illustrates how personnel with access pose the greatest risk by virtue of their knowledge and freedom of movement. Taken for granted is that group of personnel that fall in the category of service providers.