Hurry Up and Wait

Businesses are devising all sorts of ways to save company time & money - it generally is at the expense of the customer. Can a company ever profit enough to justify wasting a customer's time, & sending him in to fury?

What is a Virtual Assistant Anyway

Virtual Assistants add great value to the success of other enterprises. Learn who they are, what they do, how they can help and where to find one!

A Guide to Evaluating CRM - Benefits of Online Sales Management

This article covers potential CRM pitfalls that cost companies time and money and discusses a CRM hybrid approach that eliminates many CRM pitfalls.

Your Management Policy - Does It Match Your Service Policy?

What if your customer service policy says one thing and your management says another?

7 Secrets for Moving Customers Out of a Hardball Mentality

Here are 7 proven tips for moving customers out of a hardball mentality into a constructive dialogue.

How To Pre-Qualify Lawn Care Customers Over The Phone For Your Lawn Care Business

When you operate a lawn care business and market your business, you will gain new customers. Sifting through these potential lawn care customers to find which ones are right for your lawn care business is a very important process many new lawn care business owners fail to do. Here at Gopher Lawn Care Business Software our lawn care business forum tends to become a head quarters for lawn care businesses who are trying to learn how to get their businesses to grow. Let's take a look at the question of pre-qualifying new potential customers who call you.

The Choice to Love

Love has been described a basic building block of resilience, the foundation of the family, and in the goal of marriage. But does love have a place in business?

Customer Service - A Smile Makes All the Difference

All of us have had waiters and waitresses (now called servers) who were discourteous. Lack of courtesy can ruin an evening. Similarly, courtesy can make an ordinary evening special. This essay describes one server's courteous and respectful service.

Change Management: Getting Everyone on Board the Change Train

How do you get everyone on board the change train that is gaining speed and heading out of the station? How do you get your people to, not only go through the motions, but also actually 'buy into' the changes that are necessary? Learn the six most common reasons people resist change and the tactics to convert this resistance to commitment.

Personnel Access Poses a Continued Risk

A thoughtful attempt at drawing a correlation between an adequate personnel security program and due diligence in illustrating how vulnerable any business, organization or system actually is. It further illustrates how personnel with access pose the greatest risk by virtue of their knowledge and freedom of movement. Taken for granted is that group of personnel that fall in the category of service providers.

The Change Management Process

Change Management is a critical piece for corporations. Large corporations depend on it for anything that affects their production environment. But what is change management at all? Change Management is the process that kicks in when a change is made to the production environment of a business. For the matter of this article we will use an Information Technology related case to explain Change Management.

Have We Learned Nothing About Managing Change?

I’ve spent the past twenty years helping individuals and organizations thrive on change. Yet, recently, I’ve seen leaders making some of the same mistakes I noticed two decades ago. Have we learned nothing about managing change?

Lean Strategies For Lean Leaders And Their Teams

From time to time, Lean crusaders will make mistakes and find their ideas marginalized in the corporate competition for resources and air time with executives. Don't despair, go back to steps 1 and 2 and start again. Find out where you made your mistakes and learn from that. Move forward with confidence. If you quit when the going gets rough, you'll never reach your Lean Future State.