How to Design a Good Incentive Plan

Incentive plans should not result in arbitrary distributions of money casually decided upon by senior management. Instead, a good incentive plan must be quantified, must be a predictable result to the employee and must be directly related to measurable performance beyond the norm. This differentiates incentive plans from savings or retirement plans.

The (Missing) Link Between Thoughts And Action

Not only during the disturbing periods of change, but in day-to-day management situations too: action is always essential. There are situations however where your team slows down to stop.

How to Create and Sustain Optimal Performance Throughout Your Organization

There is a process with twenty steps that, if followed in your organization, will result in consistent optimal performance throughout your workforce. If you implement this process step by step, you’ll soon find that you are beating your sales, productivity and profitability goals and are exercising greater leverage of your organization’s human capital and skill sets toward steady enterprise growth.

Change Management Issues in the Truck Wash Business

In a truck wash business it appears that many managers come and go and this means there is always a turnover problem with employees when a new manager comes into play. These issues are serious because many of the truckers who stop at the truck wash

ROI Re-examined

This article describes the many benefits to corporations willing to adopt a culture of innovation

Leading Through Change

Managing change can be very stressful and challenging. It is even more difficult when you are expected to help others manage their own personal change process, as well as your own. Here are six steps to leading through change so that you can be successful and those around you will also experience success.

Living Life from the Inside Out

Discover the strategies for Getting to the Heart of the Matter at Work. Explore some tips for getting in touch with our internal wishes. Change starts with you. Change starts Now.

Organizational Change: Mission Impossible?

Many factors such as globalization, technological advances, deregulation, privatization, mergers or acquisitions coupled with a movement of labor-intensive projects to less expensive locations and changing customer demands are forcing organizations to constantly review their purpose, vision and future strategy.

Change and The Unproductive Moments During Your Journey

The travel metaphor is an old but still useful metaphor to use in change management. Take for instance this viewpoint. You are on a business trip for a week or so. During that, you aren't able to conncect to the internet, nor to continue your work in another way - Is that a problem?

Managing Change: Perception is Reality

That change is a fact of life does little to mitigate people's usual reactions to it, namely fear, suspicion, and resistance. That's why it's critical to have a plan for communicating and managing during transition that takes into account that an individual's perception about events equals his or her reality. Whether you're managing change on a scale as grand as a company sale or as localized as a new department structure, here are some tips for smoothing the transition from what is to what is to be.

What's the Big ID?

In the industry for your products and services, there may be many existing elements like symbols, colors, or other visual images that are very familiar to the people who buy and use the appropriate products and services. Your mission is to find those elements, adopt them within your identity, and become an integral part of the community you to intend to serve.

Change Management: Training Is Not Enough

Training as a tool for changing people's behaviour to better achieve the goal organisations set for themselves is a failure. Most organisations do not think through the design of their training enough to make it as useful a tool for employee developemnt as it should be. Hence they do not get sufficient return on their investment.

Who Showed Up At Your Customer Today?

If you have a business-to-business company, your customers may not actually touch or experience your product daily. Your customers’ experiences are being driven by many interactions which either were the result of a problem with your service, or some other transactional or service item like billing or procedural changes. How would they describe their experience with your company? A pure focus on operational excellence can cause you to miss the importance of the role of the human interaction between your employees and your customers.