How To Craft A Killer Complaint Letter

Served by a slob? Bought a crappy product? Whip out your pen and get results in a day!

How To Remain Cool as a Breeze When Dealing With A Raging Person

They're driving you up the wall or into the ground? No sweat. Here's how to keep smiling.

How to Avoid Being Manipulated During Negotiations

In the sales profession, not everyone you interact with will be an ethical negotiator. And a difference in standards can potentially cause serious problems in the negotiation process. Some people enter negotiations with no interest in forging mutually beneficial agreements. These types are only interested in getting what’s good for them, and they don’t mind abusing other people in the process; they play hard ball. So if someone won’t meet you on your level, you need defense tactics that will keep you from getting steamrolled.

Motivate Your Prospects to Buy

How to motivate your business prospects to like you, because we know that if they don’t, they will not buy from you.

Effective Questioning in Negotiation

When becoming a good negotiator it is important that you ask effective questions. This will gain you valuable information as well as giving you the opportunity to gain rapport. Here is an article that will give you basic tips in questioning.

How To Structure A Negotiation

People who are successful negotiators, always have a well thought out strategy before entering into the negotiation, are well prepared, self confident and structure the negotiation, so that they remain in control of the negotiating process.

I Wonder Why Do Procurement Departments Still Exist Today?

Procurement department struggling to add value to their business when they are controlled by the old purchasing guards. Procurement departments have to move with the time and add real value to their business or face extinction. Upgrading their role to more of a negotiating experts, investigating the markets and add competitive value is the key to their survival.

Negotiations Between Artist and Gallery-Contracts Must Be Clear, Flattery Gets Ya Nowhere Pt. 2

Selling art is an art in itself and not everyone is in fact an artist, some things to ask yourself.

Negotiations Between Artist and Gallery-Contracts Must Be Clear, Flattery Gets Ya Nowhere Pt. 1

New galleries and their quest for a team of artists and vice versa must be done artfully. Artists and galleries need to think things through before making requests or shipping out art.

Aunt Cecile's Tremendous Negotiation Tip

The idea that you simply MUST ANSWER all questions posed to you is absolute nonsense in a negotiation. As I observed, there are hostile and disabling questions that simply must be ignored.

Negotiation: Do You Want a Good Deal or a Great House?

People can plunge themselves so deeply in dickering and trying to beat the other party that they forget negotiating is about optimizing as well as maximizing. Sure, we want to save as much as we can, but what we really need is VALUE. Dr. Gary S. Goodman, top speaker and trainer and best-selling author shows how this principle applies to real estate negotiations.

Are You an Ostrich or Angry?

Avoidance and anger are at either end of the dispute resolving spectrum. In most cases, taking a middle road - discussion, negotiation, and building consensus works better and avoids angry conflict.

Styles Of Negotiation

Our style of negotiation will be influenced by the style of the other party. If both sides are adversarial; there will be little trust between the two parties, however, if one side decides to be co-operative, there is a danger the other side will use this apparent sign of weakness to their advantage.