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  • Main Subject - 4 Quick Tips To Stop Spam Robots Getting Your Email While Maintaining Customer Service

    One of the most important things for a website which hopes to provide good quality support is to be readily contactable and the best way of doing this has be
    According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
    en to provide a support email address. Unfortunately, such addresses are easily harvested by spam robots, who's task is simply to trawl the internet looking
    ; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

    Examples of combination products may in
    for 'naked' or poorly concealed email addresses and adding them to the spammers lists.

    Traditional tricks to combat this included replacing the '@' with an
    lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

    'at', hiding the email address amongst meaningless HTML like this so it would display on the page but be all but unreada
    here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
    ble in the code, or replacing the periods with the word 'dot'. The first and third tricks are also used by spammers to hide web addresses from filters in th
    d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

    Combination pro
    ir e-mails, and the second trick is actually learned from spammers who want to hide words marked heavily by Bayesian filters. In the eternal battle between
    ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
    spammers and the good guys, these types of tactics are continually developed and then integrated into spammers robots and while they still offer some protect
    easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
    on, it only makes it slightly harder for spammers to get your address, not impossible.

    There are however alternatives, enabling you to offer good customer s
    nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
    ervice without opening yourselves up to massive spamming.

    1. Use Live Support - A live support module is appreciated by users because they can get an answe
    and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
    right on the spot. If you can afford the staff to man it then it is well worth it for this reason alone. The anti-spam implications are also clear, as the
    ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
    robot needs it's own built in spammer to annoy the support staff, and while these do exist, they are practically unused because they simply don't offer a go
    ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

    Following aspects would a
    od return.

    2. Use a lead in question before supplying an address. This is a simple tactic using good ASP or PHP programming which asks the user a simple q
    dd to the challenges in developing combination products:

    Which markets to tap where the combination products can do fairly well?
    Which combination prod
    estion - such as who they want to contact or what they need help with and then follows up with either a mail form, a faq, a contact address or a combination
    cts are meaningful and rational?
    Which therapeutic categories to select?
    Which Combinations can address unmet needs of the patients?
    Do combin
    of these things. When well programmed the spammer needs to make custom code in their robot to get past it - in other words it is more trouble than getting t
    tions increase the patient compliance?
    What would be the developing cost?
    How to tackle the risks encountered during combination product developmen
    e email address manually.

    3. Use an image - or better yet a series of images. Software that recognises images does exist and is used, but again it is nowh
    t?

    As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
    ere near as prevalent as software that reads text and generally is more trouble than it is worth for a spammer.

    4. Use a telephone number. One thing peopl
    ping new procedures for reviewing their safety, efficacy and quality.

    Professional from academic institutions, pharmaceutical industries, health care indust
    like is actually knowing that a person is dealing with their enquiry. There is still no better way of doing this than offering telephone support. Toll fre
    y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
    e numbers are best, but even VoIP calling or a regular number will work as a means of contact.

    Regardless of the method you use to offer your customer suppo
    .

    As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
    t, the most important thing to remember is that your customer wants a response and wants to know their problem is being worked on. It's possible to design a
    elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

    Companies that provide selfless information through particip
    very elaborate system to stop spammers getting through to you, but if you stop your customers getting through to you then you've rather defeated the purpose


    tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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