Main Subject - Internet and Businesses Online

I've often wondered why some online businesses, when the management or employees respond to customer service or pre-sales related e

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

mails, have the habit of:

a) not addressing the client by name

b) using a signature without their own name; even just a first nam

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

e.

Call most (good) companies, and the person answering the phone will give you their name without prompting. Go into most superma

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

rkets or chain stores and whoever is serving you will be wearing a name tag.

Aside from being polite, when staff members identify

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

themselves, it can assist in closing a sale or expediting complaint resolution. Wearing a name tag or giving your name also helps t

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

o humanize the shopping experience for the customer.

In the online world, in my opinion, using the 'Team X' or 'Customer Support'

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

type signature without a human name suggests the merchant has something to hide or they really don't give a hoot about me; that I'm

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

so unimportant to their business that I don't even deserve the courtesy of knowing the name of the person who I'm dealing with. Ev

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

en if they don't care, I'd prefer to at least see an attempt to make an impression that they do.

This sort of anonymity is ridicul

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

ous - if a merchant is so concerned about their privacy, then they should probably look at doing something else for a living. In a

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

transaction that requires pre-sales communication, I want to know who I'm conversing with, I also like to be addressed by my name w

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

hen I receive a response and I'm sure many other online shoppers feel the same.

It seems our high-tech world is quickly forgetting

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

the basic etiquette that had previously served us so well for so long. It's not something that we needed to lose, and we're social

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

ly poorer for it.

I do understand that for staff in some foreign companies, they may not use their names, as they may be difficult

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

for Westerners to decipher; or they may fear we may be prejudiced in dealing with certain ethnic groups. In a foreign exchange sch

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

ool where my partner worked, the Chinese students would “adopt” western names. They made some curious choices, but the point is tha

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

t it made life a little easier for them as Australians really couldn't get pronounce their real names.

If you're concerned about a

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

xenophobic reaction when dealing with Western clients via email, use a pseudonym - it's very simple; just be sure to remember the

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

one you've chosen.

Remember also that the client has a name too; use it - it's just all a part of common courtesy. That common cou

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

rtesy can translate into better online sales. Good manners take very little time and cost nothing, but there's many rewards to reap

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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