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Main Subject - Working with Difficult People: 3 Questions to Help You Turn Your Tormentors into Teachers
The Dance of Conflict
When faced with the prospect of meeting with a confrontational employee, the project manager of a New Hampshire insurance company heaved a sigh. Not again, he thought to himself. Every conversation
When faced with the prospect of meeting with a confrontational employee, the project manager of a New Hampshire insurance company heaved a sigh. Not again, he thought to himself. Every conversation
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
with this guy is a struggle.
He decided to use the meeting as an opportunity to shift perspective and try a new approach. He began by imagining that the employee had good intentions but was a bit rough around the edges
He decided to use the meeting as an opportunity to shift perspective and try a new approach. He began by imagining that the employee had good intentions but was a bit rough around the edges
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
. He considered that maybe if he aligned with the employee, he might be better able to direct him. First, he arranged the office chairs so that instead of face to face, they were at oblique angles and generally facing th
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
same direction. Then he took a few deep breaths and opened the door.
The employee began by stating with intensity all that was going wrong with the project. The manager’s initial reaction was to resist the attack, but
The employee began by stating with intensity all that was going wrong with the project. The manager’s initial reaction was to resist the attack, but
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
he refocused his attention on listening and understanding and sat quietly for a while. Instead of coming back with answers or a rebuttal, he found himself asking the employee what he thought the real nature of the proble
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
was and what actions he would suggest to solve it. The confrontational atmosphere diffused and gave way to a sense of collaboration. The two were aligned physically in their chairs and now conceptually in the way they a
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
pproached the problem. The change the manager made in himself turned out to be very effective, and both manager and employee began to work on solving the issues facing the project.
From Tormentor to Teacher
It’s hard t
From Tormentor to Teacher
It’s hard t
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
o like everyone. Some colleagues are great partners; we know their style and blend easily with them. We "dance well together." With others we always seem to be out of step. We wonder, How can they be that way? or What ma
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
es them tick? Or worse – we don’t care; we just want to be as far away as possible.
The problem is we still have to work with these people, and our reactivity in their presence gives them a kind of power over us. Howeve
The problem is we still have to work with these people, and our reactivity in their presence gives them a kind of power over us. Howeve
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
r, by seeking to understand the opponent, we take the initiative. At worst, we learn something. At best, we may turn them into an ally and improve the quality of the work environment.
But how do you turn a tormentor int
But how do you turn a tormentor int
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
a teacher? Begin by asking yourself some questions about who they are and why they behave the way they do.
Who is this person away from the workplace? See the different parts of this person – the parent, grandparent, f
Who is this person away from the workplace? See the different parts of this person – the parent, grandparent, f
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
riend, dancer, skier, singer, or loved one (of someone!). Chances are you’re only seeing the annoying part of your tormentor. Widen your perspective.
What is their positive intention? Underneath the disrespectful behavi
What is their positive intention? Underneath the disrespectful behavi
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
or, what do they really want? Respect? Independence? Control? Acknowledgement? Attention? You may realize that you have similar goals, though you seek them differently.
Why do you think they behave as they do? It’s usef
Why do you think they behave as they do? It’s usef
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
l to adopt the attitude that their actions have little (if anything) to do with you. Most people operate out of habit. Even if they don’t get the respect or attention they desire, they can’t change because they don’t kno
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
w any other way. Maybe it falls to you to help them find it. Suggest ways they might achieve their aims more effectively. Be their teacher.
True Power
As you read this article, think of someone with whom your "dance" f
True Power
As you read this article, think of someone with whom your "dance" f
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
els like a struggle. Then, instead of wishing they would change, start with yourself. It doesn't mean you're wrong, at fault, or need to change your opinion. It means that in order to resolve the conflict it works better
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
to begin with what you can control – you.
Remember that you’re doing this for you. You're stuck and you want to get unstuck. Like your tormentor, you've been taking actions that aren’t working, so try something new. Wh
Remember that you’re doing this for you. You're stuck and you want to get unstuck. Like your tormentor, you've been taking actions that aren’t working, so try something new. Wh
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
en your well-being depends upon the actions of others, you inadvertently give them power. But with awareness and practice, you can make new choices about how you respond to the difficult people and situations in your lif
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
– and take the power back.
Our project manager and his employee will have more opportunities to dance with conflict as their relationship changes and grows. Thanks to the manager’s willingness to try something new, the
Our project manager and his employee will have more opportunities to dance with conflict as their relationship changes and grows. Thanks to the manager’s willingness to try something new, the
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
y’ve discovered common ground from which to begin the process. We all have challenging people in our lives. Will they be tormentors or teachers? Our perspective greatly influences our response.
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tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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