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  • Main Subject - Don't Answer Objections, Isolate Them!

    Most sales reps hate getting objections. Their hearts sink into their stomachs, their palms start to swea
    According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
    t, and they start wondering how they're going to pay the rent. Sound familiar?

    When sales reps ask me ho
    ; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

    Examples of combination products may in
    they should handle objections, they are often surprised by my answer. I tell them they should never answ
    lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

    er objections. When they look at me like I'm crazy, I explain:

    “Objections are often stalls or smokescre
    here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
    ns hiding other objections that your prospect doesn't want to disclose. As soon as you begin answering ob
    d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

    Combination pro
    ections, have you ever found that they have another and yet another?"

    “Oh, yeah,” they say. So here’s wh
    ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
    at you should do:

    Instead of answering an objection you must first isolate and question it. Let's take t
    easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
    o of the most common ones – “Your price is too high," and “I need to speak with, talk to…"

    If your client
    nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
    says, “Your prices too high," you should respond with:

    “I can understand that, and let me ask you a ques
    and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
    ion -- if this price was exactly what you were willing to pay, is this (your product/service, etc.) the so
    ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
    ution you would go with today?"

    Now that you've isolated the objection you will see if price really is th
    ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

    Following aspects would a
    e only objection. Any answer other than ‘yes’ and price isn't what is stopping your prospect form moving
    dd to the challenges in developing combination products:

    Which markets to tap where the combination products can do fairly well?
    Which combination prod
    orward (which means you have more work to do to find out what is!)

    Same thing with the “I've got to speak
    cts are meaningful and rational?
    Which therapeutic categories to select?
    Which Combinations can address unmet needs of the patients?
    Do combin
    to, talk this over with….” objection. You should say:

    “I can totally understand that, prospect’s name,
    tions increase the patient compliance?
    What would be the developing cost?
    How to tackle the risks encountered during combination product developmen
    nd let me ask you -- if you did speak with _______ and they said whatever you thought was fine with them,
    t?

    As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
    ould you go with this today?"

    Again, any answer other than ‘yes’ and that objection is just a stall. Ans
    ping new procedures for reviewing their safety, efficacy and quality.

    Professional from academic institutions, pharmaceutical industries, health care indust
    wering it will get you nowhere.

    Do you see how this works? The whole point of questioning and isolating
    y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
    he objection first is to uncover what is really holding your prospect back.

    And until you find that out,
    .

    As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
    there will be no deal.

    So stop answering objections and start isolating them. You will become a much str
    elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

    Companies that provide selfless information through particip
    nger closer, and you'll begin making more sales. Kind of like the Top 20% so. (smile)

    Have a great week


    tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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