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Main Subject - The 4 Attitudes of Awesome Hospitality
Hospitality relates to the Latin term philoxenia, or “the love of strangers.” And stranger is defined as “someone with whom you have not yet been acquainted.” Therefore, your objective as a builder of organizational front porches is to extend love to those with whom you have not yet been acqua
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
inted.
The effectiveness of any organization’s front porch is a function of its hospitality – that of its members, its staff and the group itself. In this article we’ll take a closer look at approachability as it pertains to the connectedness of groups – namely, The New Guys; because those are the in
The effectiveness of any organization’s front porch is a function of its hospitality – that of its members, its staff and the group itself. In this article we’ll take a closer look at approachability as it pertains to the connectedness of groups – namely, The New Guys; because those are the in
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
dividuals who benefit from it the most.
When I began wearing a nametag all day, every day, the type of people with whom I most frequently interacted was strangers. (They still are) And I love it! It’s a blessing to extend my front porch to new and interesting people, all the while making them feel
When I began wearing a nametag all day, every day, the type of people with whom I most frequently interacted was strangers. (They still are) And I love it! It’s a blessing to extend my front porch to new and interesting people, all the while making them feel
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
omfortable because of the level of approachability. What’s more, what an accomplishment it is to combat the coarsening of our fear-laden culture by opening up to new people.
But when I started my business a few years ago, I joined several organizations, clubs, groups, etc. and began to feel the recip
But when I started my business a few years ago, I joined several organizations, clubs, groups, etc. and began to feel the recip
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
rocity of that same hospitality. As The New Guy – not to mention the young guy – existing members welcomed me with open arms. They gave me the inside track on the organization. Some even offered to take me under their wing! And I was grateful. I was comfortable.
Most importantly, I felt welcomed.
Most importantly, I felt welcomed.
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
To solidify the approachability of you and your organization, here are the Attitudes of Awesome Hospitality™.
AWESOME ATTITUDE #1: Beyond Hello
People often believe that a quick greeting, a handshake and a mutual offering of Fruitless Questions and F.I.N.E’s equals hospitality.
False.
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
Hospitality is more than just saying hello. And nobody understands this element of hospitality better than a Ritz Carlton employee – especially a doorman; especially my coworker DeWitt.
The first time I met DeWitt was on a crisp fall morning on the front drive. I introduced myself and he gav
The first time I met DeWitt was on a crisp fall morning on the front drive. I introduced myself and he gav
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
e me a solid handshake, a cheeky smile and pat on the back. He started telling me all about hospitality and Guest Service at the Ritz, and gave me some great tips to make the guests feel welcome.
After a few hours of check-ins and getting to know each other, DeWitt said something I’ll never forget:
After a few hours of check-ins and getting to know each other, DeWitt said something I’ll never forget:
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
Scott, I want to sell you a boat.”
“You…want to sell me…a boat? Oh-kayyy…what kind of boat…?”
“Well, it’s actually not really boat. It’s more of a ship: Friendship, Fellowship and Relationship. What do you say?”
I’ll take it.
That is the essence of Awesome Hospitality. Not just saying hello. N
“You…want to sell me…a boat? Oh-kayyy…what kind of boat…?”
“Well, it’s actually not really boat. It’s more of a ship: Friendship, Fellowship and Relationship. What do you say?”
I’ll take it.
That is the essence of Awesome Hospitality. Not just saying hello. N
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
ot just introducing yourself, but offering a new person your friendship, fellowship and relationship.
AWESOME ATTITUDE #2: How to Treat Others
Hospitality is also an expression of the Golden Rule, which as you know is “treat others as you want to be treated.” Everyone knows this phrase.
AWESOME ATTITUDE #2: How to Treat Others
Hospitality is also an expression of the Golden Rule, which as you know is “treat others as you want to be treated.” Everyone knows this phrase.
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
t’s been ingrained into our minds and souls by our parents, our teachers and our mentors.
But does everyone practice the Golden Rule?
Here’s another way to look at it: do you remember when YOU were The New Guy? Did people extend themselves? Did you feel welcomed? If so, you probably connected with
But does everyone practice the Golden Rule?
Here’s another way to look at it: do you remember when YOU were The New Guy? Did people extend themselves? Did you feel welcomed? If so, you probably connected with
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
new people immediately, took an active role in the organization and felt proud to be a part of it. If not, you probably never came back to another meeting again.
So you can put this phrase into practice by empathizing with the new people, the visitors and guests. Think how great it felt to be welc
So you can put this phrase into practice by empathizing with the new people, the visitors and guests. Think how great it felt to be welc
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
omed in. Remember: you used to be The New Guy.
AWESOME ATTITUDE #3: The Member Mindset
It’s impossible to talk about any organization without using the word member. Think of the groups of which you are a member – what does that mean to you?
You might say “Being a member allows me
AWESOME ATTITUDE #3: The Member Mindset
It’s impossible to talk about any organization without using the word member. Think of the groups of which you are a member – what does that mean to you?
You might say “Being a member allows me
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
to be part of the group,” or “Being a member means I get to go to all the meetings.” But most people see membership as entitlement:
Members are entitled to…
Here’s what you get with your membership…
These are the benefits to being a member…
I looked up member in several dictionaries an
I looked up member in several dictionaries an
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
d none of them said anything about entitlement. They didn’t say anything about paying dues so you could get exclusive benefits. They simply defined it as "one that belongs to a group or an organization."
When did this Member Mindset evolve into “What stuff do I get when I join?” People forget that
When did this Member Mindset evolve into “What stuff do I get when I join?” People forget that
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
eing part of an organization has more to do with serving others, and less to do with being served by others.
AWESOME ATTITUDE #4: Who Are Your Greeters?
If there’s any group of individuals who extend their organizational front porch by serving new people, it’s the Greeters. During one of
AWESOME ATTITUDE #4: Who Are Your Greeters?
If there’s any group of individuals who extend their organizational front porch by serving new people, it’s the Greeters. During one of
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
my speeches at a Hospitality Conference, I asked my audience of 300 people to stand up if their position was “Greeter.”
About 25 people got up.
I thanked those who stood and asked the remainder of the audience to give them a hearty applause.
When the clapping died down I said, “Without Greeters like
About 25 people got up.
I thanked those who stood and asked the remainder of the audience to give them a hearty applause.
When the clapping died down I said, “Without Greeters like
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
these, building front porches in any organization would be tough.”
I then said, “But what if The New Guy – let’s call him Terry – came to your group. He walked in the door, looked around for a minute and felt a bit lost. Then Janet, an existing member, noticed Terry’s behavior and decided to approa
I then said, “But what if The New Guy – let’s call him Terry – came to your group. He walked in the door, looked around for a minute and felt a bit lost. Then Janet, an existing member, noticed Terry’s behavior and decided to approa
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
h him. She struck up a conversation and they connected immediately! And all the while, Janet made Terry feel welcomed, comfortable and part of the group.
A few minutes later, Terry asked, ‘So, Janet…are you one of the Greeters here?’
And Janet said, ‘No – I just wanted to welcome you to our group.’”
A few minutes later, Terry asked, ‘So, Janet…are you one of the Greeters here?’
And Janet said, ‘No – I just wanted to welcome you to our group.’”
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
I just wanted to welcome you to our group.
I then repeated my original request to the audience:
“Now, let me ask you this one more time: please stand up if you are a Greeter for your organization.”
300 people got up out of their chairs. And I reminded them that everyone is a greeter.
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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