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  • Main Subject - Building Loyalty: 6 Handwritten Notes You Should Be Writing To Attract & Retain New Clients

    A friend of mine that owns three restaurants simply sat down and handwrote a post card to his customer list inviting them to join his rewards program and he had a 20% sign up off that mailing. During the p
    According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
    revious 6 months, he distributed two other post card mailings, without the handwritten message, and never had more than a 5% response rate.

    What made the difference?

    This time he used cheapest and most e
    ; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

    Examples of combination products may in
    fective loyalty building and customer retention tool in existence, a tool that is largely ignored because it is boring to the marketer. However, it is so exciting to the customer that it completely drowns
    lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

    out all other marketing messages it competes with. This powerful tool that nobody uses is a personal touch.

    “Oh, it’s just that,” you say. “I thought he was going to talk about some new idea or technology
    here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
    that would magically attract and retain clients for me. Personal touch, blah, blah, blah.”

    Gotcha! I’m sorry to tell you, but there is no magic pill for attracting and retaining clients. It takes work – w
    d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

    Combination pro
    rk that many businesses today fail to invest in. They don’t spend time to write a personalized handwritten note or make a personal phone call because that kind of stuff is boring. It takes too long. Taking
    ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
    the time to sit down and think of what you want to write, find a nice card, actually write the note, stuff it into an envelope, put a stamp on it and mail it. Are you kidding? Why not send an email, it’s
    easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
    o much easier!

    When trying to create loyalty and build customer retention, easier is not always better!

    What catches my eye about a service provider is not the easy things they do, but the things
    nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
    I perceive as they’re going out of their way to do for me.

    After receiving cost hikes and poor service from my local cable service for years, I had come to detest them to the core. I would have sworn my p
    and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
    rejudice was so ingrained it would be impossible for them to overcome. Yet, I melted with just one personal gesture on their part.

    My cable box went out. The company sent someone over two days later and r
    ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
    placed the box. Not great, but OK. The very next day, I received a handwritten note by the cable guy…yeah! The cable guy! He thanked me for being a customer in his own handwriting. I immediately thought, i
    ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

    Following aspects would a
    a guy that doesn’t get paid the big bucks at the company would still take the time to send me a handwritten note the day after he performed a service for me, then that’s a company I like doing business wi
    dd to the challenges in developing combination products:

    Which markets to tap where the combination products can do fairly well?
    Which combination prod
    th.

    Here Are My Top 6 Loyalty Building Handwritten Notes You Should Be Writing To Attract & Retain New Clients:

    1. Always have a stack of “Thank You” notes on your desk. -- Write at least one a da
    cts are meaningful and rational?
    Which therapeutic categories to select?
    Which Combinations can address unmet needs of the patients?
    Do combin
    for anything or anyone that strikes your fancy. Just get it written and in the mail. You would be surprised how writing a thank you note to a clerk that helped you in a store can sometimes work its way ba
    tions increase the patient compliance?
    What would be the developing cost?
    How to tackle the risks encountered during combination product developmen
    k to you in very strange and positive ways. 2. Have an idea that people need to know about? – Send out a handful of notes asking people to lunch or breakfast to run an idea by them. 10 of these a month an
    t?

    As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
    d your sales will go through the roof 3. Birthday and holiday cards – need is say more? And don’t send a lousy pre-printed one or a card with just a signature. That is a slap in the face. Take the time to
    ping new procedures for reviewing their safety, efficacy and quality.

    Professional from academic institutions, pharmaceutical industries, health care indust
    write a brief message, then and only then, sign it. 4. Attach a note to an article that you read – nothing makes a person feel more important than when you send an article to them about an interest of the
    y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
    rs with a personal note attached. People work with people that do the little things. 5. Haven’t seen you in a while – sending a note to check-in with someone can result in business you never dreamed of 6
    .

    As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
    . Send something to make them smile – a joke, a funny news story or personal account. This will change your whole relationship to that of a friend and people buy from friends.

    Writing a note is one of the
    elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

    Companies that provide selfless information through particip
    simplest, easiest and most cost effective ways to build loyalty and retain clients, yet it is the most under utilized marketing tool in business today. Pick up a pen. Write a note and watch the magic begin


    tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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