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    And that’s the human desire for interaction,

    If this had been taught and the lesson put into everyday practise then billions of pounds and dollars would never have been poured down the black hole of television advertising!

    So let’s review that desire in terms of the marketing of products and, at the same time, hope that those people working in or with advertising agencies read this simple lesson and learn a little of what they should have already known and been doing on behalf of their clients.

    All advertising is a form of learning whereby
    According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
    the advertiser is asking people to change their behaviour after learning the benefits of the products or services on offer. However, we all tend to filter out information, which we do not want to hear. This clearly alters the effectiveness of conventional advertising in quite a dramatic way.

    The final purchase decision is invariably a compromise and this leads to a certain amount of anxiety; the worry that perhaps the decision was not the best or the right one. In order to minimise this anxiety the purchaser seeks to reinforce their choice a
    ; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

    Examples of combination products may in
    d begins to take more notice of their chosen product’s marketing communications.

    Due to a lack of understanding of the communication process we have created a media society during the past 40 or 50 years, where the whole process has been de-humanised.

    There is now an extraordinary reduction in interaction because conventional advertising and marketing have become a one-way practice whereby information is disseminated in a passive form.

    But, people still have this desire to be taken account of. To affect change, to learn and personalise thei
    lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

    relationship with their environment. There are a phenomenal number of reasons that cause people to interact, going far beyond just giving them things.

    When people agree to participate in truly interactive marketing programmes they are told that their efforts and feedback are of positive help to the advertisers.

    And most important to the advertisers, by participating and becoming involved, they then learn and understand the advertising message and do so at their own pace and to fit in with their schedule.

    Consequently, because they are be
    here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
    ng involved in the process of developing the product or service, it starts to re- personalise their relationship with the advertiser and their products.

    This takes the consumer through the barrier of not wanting to address change and takes that compromise, the anxiety and worry that perhaps the decision was not the best or the right one, out of the equation. In other words, there is no reason why they should not change from their usual brand in favour of this alternative that they have now learned, fulfils their needs better.

    And isn’t this
    d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

    Combination pro
    he ultimate market the advertiser is after – the people who use his competitors’ products. Now the consumer can say, “Yes, I will change my behaviour and I have a very good reason or series of reasons why”.

    They can adopt this position because they have a well-in-formed opinion or have developed an image of why that product is appropriate for their needs. Now the long silence – the industrial interruption of the human conversation is coming to an end.

    With interactive communication every product you can think of, from fashion to office sup
    ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
    lies, can be discussed, and argued over. Rather like the olden days when one went to the open-air market to do just that!

    With one important exception, the manufacturer can now become involved with this give and take to every ones advantage!

    People want to talk about value. But the value of a product and the company that sells them. Not just the price of something, reputation, position and every other quality that can be subject to an opinion!

    It has always been that way. The most effective form of advertising that there has ever been is
    easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
    ord of mouth, which is of course, nothing more than a conversation. But as we have examined, conventional advertising and marketing give little or no opportunity for the ‘audience’ to engage in any kind of conversation about the product or the company.

    No opportunity to discuss value, reputation, position. It simply sends out a message of sorts, albeit a nice looking one with sublime attention to production values that in turn reflect the values of the brand.

    But if it isn’t telling the audience the information they desire and seek to make a
    nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
    decision or reinforce a decision already made, then just who is listening and who is it for?

    More dangerous for advertising-as-usual, is that one-way advertising doesn’t enable customers to learn the truth behind product claims. If true marketing is a conversation and there’s no allowance made for a return message, a feedback from the customer, then what does advertising-as-usual actually do?

    We hold the strong view that advertising-as-usual in any form and for any subject, is pitiable. It’s not funny. It most certainly is not interesting a
    and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
    d it doesn’t even know who we, the customers are, or seemingly care for that matter. All advertising-as-usual wants us to do is buy!

    Without a doubt TV is the best medium ever created for advertising-as-usual. The trouble is it doesn’t actually sell a great deal of product! Why?

    Consider this, you might well think that Marketing Departments and their Advertising Agencies talk about communication and sales. Put simply… they don’t!

    As we have discussed, within an advertising agency scant attention, if any, is paid to the actual process of
    ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
    communication and as for an interest in sales, well that’s a joke, to put it bluntly.

    They are concerned with crafting messages, But not to sell product, If they did surely they would be happy enough to be paid upon results. Actual changes in behaviour and actual sales increases resulting from the advertising they have created.

    Are we alone in never having come across any agency willing to adopt this stance? The Creative Director loves to produce TV commercials smart enough to include on their show reel. And who knows, like some of his pred
    ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

    Following aspects would a
    cessors’ maybe they might get to direct a movie. The Account Director?

    All he wants to do is keep the Client happy. Nobody, it seems, is really concerned with the actual job of selling a product, apart from, of course, the client. Sadly, however, they in turn are fed the belief that creativity is King.

    They get sucked in to advertising-as-usual, because after all, doesn’t the agency know best? Isn’t that what he is paying them for? And don’t they have years of experience and expertise? Well yes they do but expertise in, yes, you’re getting t
    dd to the challenges in developing combination products:

    Which markets to tap where the combination products can do fairly well?
    Which combination prod
    ere… advertising-as-usual.

    So they happily carry on the usual treadmill of crafting messages. In the form of advertisements; press releases; TV commercials and many other forms of what they genuinely believe is ‘communication’.

    Marketing departments, through their handmaiden advertising agency paint a happy picture but no one out there in the real world of family life, believe what they are delivering and trying to force on them.

    The reality is, we all know better and have been taught by a lifetime of experience to turn down the volume whe
    cts are meaningful and rational?
    Which therapeutic categories to select?
    Which Combinations can address unmet needs of the patients?
    Do combin
    confronted with a TV commercial explaining that the product is the best and brightest available or failing that, even walk out of the room and do something else. But more of that little reality check, later.

    The old way of advertising, pouring out vast amounts of information in the desperate hope that somebody somewhere will connect certainly had one effect, it depersonalised and dehumanised the whole process of communication.

    Thus wasting even more millions of Client money!

    Consider their model of reach and frequency, who does this really
    tions increase the patient compliance?
    What would be the developing cost?
    How to tackle the risks encountered during combination product developmen
    serve? Does it serve the consumer, or does it provide the revenue the advertiser seeks?

    It was so easy in fact, that each adult person in this country, according to a client we were discussing this with, receives an average of 3,000 advertising messages a day. We call it commercial clutter. More appropriately, it should be called ‘meaningless noise’.

    Just consider the ways in which your customer can enter into a dialogue with you? You may have an 0800 number, which would be a good start if they could speak to a real person. But in thes
    t?

    As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
    days of automation and with luck, eventually getting through to a call centre, unless you tire with frustration or collapse with fatigue, where is the dialogue there?

    Hey, they could go to the trouble of writing to you. But they are making the effort of putting pen to paper or more likely, tapping the keyboard keys these days. Then they have to buy a stamp unless freepost is provided. Then the letter has to be posted.

    And finally, they sit and hope that it does indeed reach the right person and that their message is responded to. And sadly
    ping new procedures for reviewing their safety, efficacy and quality.

    Professional from academic institutions, pharmaceutical industries, health care indust
    it is often the case that the process takes so long that they have lost interest but more importantly lost FAITH in your company and your product.

    And everyone in marketing is fully aware that it costs more to find a customer than it does to keep one. But so far there has not been much opportunity to easily talk to you!

    One of the problems that Advertising has created is the process of dehumanising people. Advertising apparently, forgets that every customer and every prospective customer is a human being with a constantly evolving set of a
    y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
    titudes and opinions.

    And if Advertising is aware, then it does so very little to cater for this all important human factor.

    The other problem is advertising agencies don’t realise that customers don’t really like advertisements!

    One agency had this statement on the briefing form for their creative brief, “The audience doesn’t like you, doesn’t trust you, and they can get rid of you immediately. Now go and create some advertising.”

    Precisely summing up the essence of today’s adversarial relationship between the customer and advertising p
    .

    As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
    ople. They really don’t like each other, customers tolerate advertisements but they don’t really like them in terms of the content.

    However, when you create a dialogue out of your advertising it turns passive information into active, meaningful advertising and actually alters behaviour during the learning process. It cuts through the psychological barriers, which prevent the individual from changing their attitude and behaviour towards brands

    Interactive Communication suits the New Consumer!

    Interactive Communication, in whatever form
    elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

    Companies that provide selfless information through particip
    eflects a shift from monologue to dialogue, in dealing with customers. The results are a reversal of traditional consumer and producer roles, with the consumer dictating exactly how he or she would like to be served. New customers expect to asked about their individual preferences and treated – to the most extreme degree possible – as if these preferences are being respected. This is and should be now, the future of advertising and the mainstay of Advertising Agencies, television commercials, will hardly be immune from these forces of change


    tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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