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Main Subject - Management: Dealing with Difficult People
You know, this would be a great business if it weren’t for having to deal with people all the time…
OK, so maybe I’ve exaggerated things a bit, but we’ve all certainly heard that saying before. Why does that sentiment ring true for so many folks? Obviously it’s because of all the people challenges we’re presented with in our business. Virtually every one of my clients over the years has brought up the subject of dealing with
OK, so maybe I’ve exaggerated things a bit, but we’ve all certainly heard that saying before. Why does that sentiment ring true for so many folks? Obviously it’s because of all the people challenges we’re presented with in our business. Virtually every one of my clients over the years has brought up the subject of dealing with
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
difficult people. There’s no escaping the fact that they come into everyone’s lives at one time or another. Sometimes they come in the form of an unhappy or hard-to-get-along-with client, customer, or co-worker. Sometimes they’re a person we report to or someone who reports to us. And sometimes they’re just someone we happen to come in contact with like a store clerk. Whoever they are, they can cause anxiety, frustration,
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
oncern, or anger in us and can even cause us to become like them – someone difficult to deal with.
Sometimes the best way to deal with a difficult person is to avoid them altogether – give them wide berth. But often we don’t have that option. The difficult person is someone we simply have to deal with. Most people would say that in those situations, we have three options. These options are: 1) Try to change ourselves, 2) Tr
Sometimes the best way to deal with a difficult person is to avoid them altogether – give them wide berth. But often we don’t have that option. The difficult person is someone we simply have to deal with. Most people would say that in those situations, we have three options. These options are: 1) Try to change ourselves, 2) Tr
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
y to change the other person, and 3) Resolve to tolerate the situation – basically decide to put up with them. I’d like to suggest that there’s a fourth, very effective option as well – perhaps the most effective of the four options.
Let’s spend some time discussing these four options.
1) Try to Change Ourselves Your first instinct might be, “Why should I be the one to change?” In fact quite often you’ll find that to be an
1) Try to Change Ourselves Your first instinct might be, “Why should I be the one to change?” In fact quite often you’ll find that to be an
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
ppropriate response! Often there is nothing about what we do or say to cause the other person to be difficult. We are usually not the catalyst for their behavior. But sometimes we are. Haven’t you had people in your life who just rubbed you the wrong way? You’re fine around pretty much everyone else, but around a particular person, you get defensive, anxious, angry, and difficult to deal with? I think we all have. If you’
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
e had people in your life who cause you to become difficult or obstinate, then doesn’t it stand to reason that you may be causing that same reaction in someone? It’s in situations like this that we have to examine our own behaviors and reflect on whether we’re the cause. Frequently however, we’re blind to our shortcomings. We don’t see what we don’t see. How do you find out whether you’re the cause of the other person’s diff
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
icult behavior? Option 4 holds the answer.
2) Try to Change the Other Person In Option 1 – Try to Change Ourselves – our initial instinct was to ask, “Why should I be the one to change?” Our first reaction was one of justification. Basically saying, “I’m not the one with the problem…” Guess what happens when we try to change the other person? You got it. They have the same reaction we would have had. Everyone feels just
2) Try to Change the Other Person In Option 1 – Try to Change Ourselves – our initial instinct was to ask, “Why should I be the one to change?” Our first reaction was one of justification. Basically saying, “I’m not the one with the problem…” Guess what happens when we try to change the other person? You got it. They have the same reaction we would have had. Everyone feels just
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
fied in their behavior. No one intends to behave arbitrarily or irrationally. We always have a reason for acting the way we do. Attempting to force the other person to change doesn’t work. Just ask any spouse! No one will change anything about themselves until and unless they choose to do so. Option 4 holds the answer.
3) Decide to Put Up with Them “Tolerate it.” “Just deal with it.” The only thing that accepting thing
3) Decide to Put Up with Them “Tolerate it.” “Just deal with it.” The only thing that accepting thing
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
the way they are accomplishes is to postpone a confrontation. Although this course of action (or inaction) appears to avoid a confrontation, in fact what it does is eliminate any chance of dialogue and replaces it with a certain confrontation down the road. Even though this path is frequently taken, it has some far-reaching unhappy consequences. Let’s talk about how it affects you, the other person, and your team.
You You
You You
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
end up spending valuable energy by deciding to tolerate this person. It takes energy to deal with a poor situation – energy which you need for other, more positive and productive efforts. In addition, by tolerating this person, your attitude suffers. Although we decide to tolerate it, we don’t ignore it. By dwelling on the thing that irritates us so much, we give it fuel and we diminish our attitude. If you’re successful in
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
your business you already know the importance of maintaining a positive attitude. Tolerating something that reduces our level of energy and our attitude is unacceptable.
The Other Person
Think about this for a minute… No one sets out to do a poor job. Everyone starts out intending to do a good job. They have a positive attitude and high aspirations. Nevertheless, sometimes things change. They become complacent, lose inte
The Other Person
Think about this for a minute… No one sets out to do a poor job. Everyone starts out intending to do a good job. They have a positive attitude and high aspirations. Nevertheless, sometimes things change. They become complacent, lose inte
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
est, and experience a drop in attitude. Why is that? Has that ever happened to you? I believe it’s happened to each of us at some times during our career(s). If you reflect back to that time, you’ll find one of two reasons for this shift. One reason is that the work you were doing really didn’t interest you. One of the great revelations in life is that just because you’re good at something doesn’t mean you enjoy it. Think
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
about the implications of this. It means that even if we’re really good at the work we do, we may actually find it unenjoyable. Do you think that situation would affect someone’s attitude? You bet. Work would become unfulfilling. The other reason we might have become complacent, lost interest, and experienced a drop in attitude is that we became disillusioned with someone or something. Perhaps our boss or our company did
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
omething which lacked integrity or perhaps what we thought was true turned out not to be. In situations where integrity is an issue is there a way to make things better? Not in the near term. Maybe never. In situations where the reality of the situation is a different one than was first imagined, is there a way to make things better? Maybe. Option 4 holds the answer.
Your Team
It never fails. A manager tolerates a diffi
Your Team
It never fails. A manager tolerates a diffi
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
ult person for an extended time, hoping they’ll “come around” and hoping to avoid a confrontation. Then finally something happens – some event or challenge - and they feel they have no choice but to confront them which, by that point, leads to a termination. And then the manager is surprised at the number of team members who come forth and comment on what a drag on the team that person had been. They’ll speak up about their p
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
oor attitude or poor work ethic. And they’ll often add, “I don’t know why you kept them so long!” Don’t be fooled into thinking this difficult person was only affecting you. Your people are aware of most of the things going on around them, just like you are. When you don’t address a difficult person - when you decide to tolerate them - your whole team is affected. In addition, ask yourself this: What does it say about you
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
s a leader and what does it say about your integrity? If you say you value a certain set of traits and then allow the opposite to exist, what does it say about you? Tolerating a difficult person doesn’t work in the long run.
4) Work to Understand Their Motivation
Option 4 - The key to success. This option is about being a leader and being an effective communicator. It’s about being compassionate and strong at the same time
4) Work to Understand Their Motivation
Option 4 - The key to success. This option is about being a leader and being an effective communicator. It’s about being compassionate and strong at the same time
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
It’s about being good for someone rather than being good to them. It’s about understanding rather than telling.
This solution is about taking the time to understand the other person’s motivation for acting the way they do. If you’re effective at this, you’ll be able to either help them change their perspective on things or help them to move on to something that better suits them. This solution is about helping people grow
This solution is about taking the time to understand the other person’s motivation for acting the way they do. If you’re effective at this, you’ll be able to either help them change their perspective on things or help them to move on to something that better suits them. This solution is about helping people grow
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
and maximize their talents.
How do you come to understand the motivation for their actions and attitude? Just ask. Ask why they act the way they do. Usually they’ll be more than happy to tell you. If their answer seems odd or incorrect, you need to keep asking questions to get at the heart of the issue so you can either shift their perspective or help them move on. Once you’re at the core issue you have the ability to make
How do you come to understand the motivation for their actions and attitude? Just ask. Ask why they act the way they do. Usually they’ll be more than happy to tell you. If their answer seems odd or incorrect, you need to keep asking questions to get at the heart of the issue so you can either shift their perspective or help them move on. Once you’re at the core issue you have the ability to make
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
a difference in their life. It’s amazing what can come out of a sincere desire to help. How would you have felt if, at those times when you felt complacent with a poor attitude, someone took the time to listen to you and offer some other perspectives? How would your life be different today if someone helped you see yourself and/or your life differently? As a leader, you have the ability to make a difference in someone’s life
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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