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Main Subject - Performance Evaluations - Preparing for Difficult Conversations
It's annual performance assessment time!
Does the very thought of conducting a performance evaluation cause your heart rate to elevate or give you a sick feeling in the pit of your stomach?
Performance evaluations are a standard management tool and managers know that providing their s
Does the very thought of conducting a performance evaluation cause your heart rate to elevate or give you a sick feeling in the pit of your stomach?
Performance evaluations are a standard management tool and managers know that providing their s
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
taff with constructive feedback is an essential part of their job. Yet there are few tasks managers would rather avoid.
Why? Most managers will tell you that performance evaluations are time consuming and arduous, even when the employee is performing well. But when the employee has not
Why? Most managers will tell you that performance evaluations are time consuming and arduous, even when the employee is performing well. But when the employee has not
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
been performing as expected and required, conducting a performance evaluation can become overwhelming and burdensome. Managers spend an inordinate amount of time preparing for this type of difficult conversation - crafting the message, determining how to address the issues, what words t
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
use, and what phrases to avoid. All of this is done with the hope that the employee will receive the manager's feedback in the manner it was intended.
While it is impossible to determine how an employee will react to a negative performance evaluation, there are patterns to how individ
While it is impossible to determine how an employee will react to a negative performance evaluation, there are patterns to how individ
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
als respond to negative or conflictual issues. Understanding these patterns can help managers prepare for those difficult performance conversations.
Some employees will behave like Woodpeckers. Woodpeckers will discount everything you say, immediately. It may appear that the Woo
Some employees will behave like Woodpeckers. Woodpeckers will discount everything you say, immediately. It may appear that the Woo
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
pecker isn't even listening to what you're saying. The Woodpecker isn't likely to defend himself against the things you've said because he won't acknowledge any negative criticism. Rather, the Woodpecker will come out on the attack, making a point of why his lack of success is the direc
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
result of someone else's incompetence.
In order to deal with Woodpeckers, it is important not to get drawn into their communication pattern. Defensiveness or retaliation will only intensify the confrontation. Rather, keep lines of communication open by being direct and unambiguous. Be
In order to deal with Woodpeckers, it is important not to get drawn into their communication pattern. Defensiveness or retaliation will only intensify the confrontation. Rather, keep lines of communication open by being direct and unambiguous. Be
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
clear about what you have to say. Continuously refocus the conversation on the behaviors and actions that you expect from the employee in order for him to receive a positive performance evaluation.
Not all employees will be confrontational Woodpeckers, however. Some are more likely to
Not all employees will be confrontational Woodpeckers, however. Some are more likely to
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
espond like Parakeets. Parakeets will accept everything you say with a smile. You may get the impression that the conversation has not been difficult for the employee at all. In fact, you may wonder if they even care about a poor performance evaluation. Rest assured, they care.
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
ut Parakeets will make every effort to see the positive side of things rather than focus on the negative.
This can be an asset in dealing with Parakeets. It is important to acknowledge the positive aspects of the situation and to build on them. But when you are managing a Parakeet, you
This can be an asset in dealing with Parakeets. It is important to acknowledge the positive aspects of the situation and to build on them. But when you are managing a Parakeet, you
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
may need to make sure that she is not ignoring the more difficult aspects of the situation. Dont' be too quick to offer Parakeets solutions. Ask questions and allow the Parakeet to discover, for herself, how to improve her work performance.
You may find your employee is prepared to eng
You may find your employee is prepared to eng
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
ge in a forthright and detailed analysis of his performance. This type of employee is an Owl. Owls will engage in dialogue and may even be so perceptive in their understanding of the situation that you wonder why they weren't more productive at work in the first place!
Recognize
Recognize
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
that Owls are good talkers. They need to process things and it is helpful to work through the issues with them. However, be prepared to set guidelines and timelines around your expectations. It's okay to talk about how the Owl's performance needs to improve. But make sure you give speci
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
ic goals, and dates by which to meet those goals, in order to keep the Owl accountable.
Employees who attempt to avoid a performance evaluation or any other type of difficult conversation are Ostriches. Ostriches may forget about the meeting, call in sick that day, or claim that
Employees who attempt to avoid a performance evaluation or any other type of difficult conversation are Ostriches. Ostriches may forget about the meeting, call in sick that day, or claim that
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
something urgent has arisen and they have been called away. If a meeting becomes unavoidable, the Ostrich may simply deny that there is any credibility to what you are saying and refuse to engage in any type of dialogue.
It is often difficult for the manger to know if the Ostrich is co
It is often difficult for the manger to know if the Ostrich is co
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
mitted to improving her performance or not. The most important thing to keep in mind when dealing with Ostriches is to avoid surprises and to be patient. As much as possible, prepare Ostriches for difficult conversations rather than springing it on them. Let them know what you want to t
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
lk about. Give them some time to absorb what you've said and what you want. And then look for steady progress, providing positive feedback along the way.
Hummingbirds are those employees who will already be making suggestions for changes and improvements before you've finished t
Hummingbirds are those employees who will already be making suggestions for changes and improvements before you've finished t
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
lking. They will be brimming with options that they believe will help both of you achieve the results you want, finding tweaks and quick fixes to procedures and actions that will improve the situation.
Hummingbirds often assume that everything is negotiable. If that is not the case, yo
Hummingbirds often assume that everything is negotiable. If that is not the case, yo
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
must be clear about what you need and what options are viable in achieving the desired results. Hummingbirds like to resolve things quickly so be prepared with your issues and concerns firmly and clearly in mind.
Next time you need to conduct a difficult performance evaluation, or any
Next time you need to conduct a difficult performance evaluation, or any
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
other type of difficult conversation, consider whether you are dealing with a Woodpecker, Parakeet, Owl, Ostrich, or Hummingbird. Understanding your employee's behavior and how to respond to it will allow you to conduct performance evaluations that are useful, effective, and stress free
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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