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Main Subject - Where Have All The Honest Managers Gone?
I well remember as a young bank clerk many years ago, sitting at my desk one morning. Around me were the sounds of hustle and bustle of a busy office people were sipping their coffee (in those days it was instant!) opening the mail (ah, for the days before email!) and telling of the events of last evening or their trip to work that morning. As a
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
morning person, it was my best time of the day when I was at my most positive, creative and effective best, so I had my head down and bum up. Time later for relaxing. Suddenly, the air was split with an earth shattering yell. My usually very quiet, reserved manager, had come out of his office, red in the face and yelling "Who did this?" Everyone
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
stopped dead. When he recovered enough to tell us what the "this" was, I discovered to my horror that it was obviously something that I had done that had upset him. Apparently, I had made a blunder that would impact one of our best customers most unfavourably. I very tentatively, put my hand up "Mm, mm, mm, me, Sir", I managed to stammer. "Into m
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
office, now!" he replied.
By the time we had both sat down in his office, he had recovered his composure somewhat. To my great surprise, he started the conversation with "Bob, I really appreciate your honesty in admitting to this mistake. I am very disappointed that it has happened, but with some luck, we can probably correct it. Thank you for o
By the time we had both sat down in his office, he had recovered his composure somewhat. To my great surprise, he started the conversation with "Bob, I really appreciate your honesty in admitting to this mistake. I am very disappointed that it has happened, but with some luck, we can probably correct it. Thank you for o
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
wning up to your mistake so readily".
That experience for me was bitter sweet and obviously long lasting. It certainly had a major impact on my later mode of operating when I became a manager. On the one hand, I was mortified to have made such a stupid mistake yet on the other hand, I had really felt good and upbeat about the way it had been handl
That experience for me was bitter sweet and obviously long lasting. It certainly had a major impact on my later mode of operating when I became a manager. On the one hand, I was mortified to have made such a stupid mistake yet on the other hand, I had really felt good and upbeat about the way it had been handl
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
ed. I thought of that experience as I read an article in the Herald Tribune this week (Jan 3, 2007) titled "2 of 5 bosses don't keep their word". The article reported on a soon to be released study in The Leadership Quarterly that found that by and large, many bosses today are dishonest with and about their workers. The study specifically pointed
ucts have become life saving products for the pharmaceutical companies who doesnt have many innovative molecules in their product pipeline and have been inc
ut some damming evidence reported by workers about the honesty of their bosses:
39% said their supervisors had failed to keep promises.
37% said their supervisors had failed to give credit when due.
31% said their supervisors had given them the "silent treatment" in the past year.
27% said their supervisors had made negative comments abou
39% said their supervisors had failed to keep promises.
37% said their supervisors had failed to give credit when due.
31% said their supervisors had given them the "silent treatment" in the past year.
27% said their supervisors had made negative comments abou
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
t them to other employees or managers.
24% said their supervisors had invaded their privacy.
23% said their supervisors had blamed others to cover up mistakes or to minimise embarrassment.
Florida State University, the authors of the report, suggest that such dishonesty creates problems for companies such as poor morale, lower production and h
24% said their supervisors had invaded their privacy.
23% said their supervisors had blamed others to cover up mistakes or to minimise embarrassment.
Florida State University, the authors of the report, suggest that such dishonesty creates problems for companies such as poor morale, lower production and h
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
igher turnover. These results confirm my own research in interviews and focus groups with managers and their employees over the last twenty years. I too found that the major reason why people leave an organisation is because of poor management and leadership. People don't leave a company, they leave their boss!
What may surprise some readers is t
What may surprise some readers is t
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
at the Florida State study also confirmed many earlier studies about the relationship between pay and turnover. It found that a good working environment is more important than pay and that "employees were more likely to leave if involved in an abusive relationship than if dissatisfied with pay.
My own research also throws up two other factors of no
My own research also throws up two other factors of no
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
te:
People join a company because of the excitement or enticement of an interesting job.
People stay in a company because of the values they share with their fellow workers (assuming of course, that they have good management).
So, where does that leave today's managers? And, most importantly, what does it suggest for companies who want to boo
People join a company because of the excitement or enticement of an interesting job.
People stay in a company because of the values they share with their fellow workers (assuming of course, that they have good management).
So, where does that leave today's managers? And, most importantly, what does it suggest for companies who want to boo
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
st morale, increase productivity and decrease staff turnover?
I suggest there are three answers to this question on which every employer should focus in the relationship with his or her workers, whether he or she be the CEO or a new supervisor.
1. Make sure pay and conditions are appropriate for the job and industry; and that they are fair and equi
I suggest there are three answers to this question on which every employer should focus in the relationship with his or her workers, whether he or she be the CEO or a new supervisor.
1. Make sure pay and conditions are appropriate for the job and industry; and that they are fair and equi
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
able. This removes one of the stumbling blocks to effective employee morale and satisfaction.
2. Ensure that the job provides the employee with the ability to gain:
a sense of real achievement for the work that they do
recognition for what they achieve - regular "thank you's" and notes of appreciation go a long way
responsibility and even
2. Ensure that the job provides the employee with the ability to gain:
a sense of real achievement for the work that they do
recognition for what they achieve - regular "thank you's" and notes of appreciation go a long way
responsibility and even
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
increased responsibility for what they do - make sure they are able to make decisions regarding their area of responsibility without having to "upwardly delegate"
from a job that has real interest and meaning for them
advancement and development, either by way of career progression, professional or personal development.
Remember, people join a
from a job that has real interest and meaning for them
advancement and development, either by way of career progression, professional or personal development.
Remember, people join a
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
company because of the excitement of the job. It is up us as managers to do whatever we can to keep that excitement level high.
3. Above all, be honest in what you say and do. A true manager's mantra should be "Do as I do", not "Do as I say". People leave a company because of poor leadership and management. I have found that people will accept
3. Above all, be honest in what you say and do. A true manager's mantra should be "Do as I do", not "Do as I say". People leave a company because of poor leadership and management. I have found that people will accept
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
istakes if we are open about them. They will not accept cover ups. The foundation for effective leadership and management is honesty. These are qualities that everyone values.
So, where have all the honest managers gone? I have no "amazing* research to provide the answers (although it would make an interesting study). However, I will suggest th
So, where have all the honest managers gone? I have no "amazing* research to provide the answers (although it would make an interesting study). However, I will suggest th
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
at:
Honesty, particularly in western society, is in decline generally due to the emphasis on individualism not community. We have become a "Me too" society, where material and personal gain are valued above the good of the community. Every day one reads in the press or hears on the TV some new "revelation" about a cover up, lack of integrity, or
Honesty, particularly in western society, is in decline generally due to the emphasis on individualism not community. We have become a "Me too" society, where material and personal gain are valued above the good of the community. Every day one reads in the press or hears on the TV some new "revelation" about a cover up, lack of integrity, or
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
just plain dishonesty that has led to yet another major commercial or international disaster.
Organisations, particularly since the late 80's, have spent an inordinate amount of time and resources on boosting the job "satisfiers" (as Frederick Herzberg called them) pay and conditions at the expense of the true "motivators" achievement, recogn
Organisations, particularly since the late 80's, have spent an inordinate amount of time and resources on boosting the job "satisfiers" (as Frederick Herzberg called them) pay and conditions at the expense of the true "motivators" achievement, recogn
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
tion, responsibility, meaningful and interesting work, and growth and advancement. The result? When material gain becomes the all consuming and overt goal pursued by organisations (such as maximum shareholder returns and exorbitant senior manager benefits) over intrinsic basic human motivators, managers will do almost anything to "cover their bums"
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
so that their extrinsic rewards are maintained.
Am I being too harsh on today's managers? I'd appreciate your thoughts, opinions, comments and stories. I wonder how many of today's managers would take the same approach as my old manager when faced with a similar situation to that of "my mistake"?
Copyright (c) 2007 The National Learning Institut
Am I being too harsh on today's managers? I'd appreciate your thoughts, opinions, comments and stories. I wonder how many of today's managers would take the same approach as my old manager when faced with a similar situation to that of "my mistake"?
Copyright (c) 2007 The National Learning Institut
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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