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Main Subject - How To Demand (And Receive!) Better Customer Service
Everyone has received poor customer service at one time or another. Whether by accident or on purpose, it’s never pleasant and always
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
frustrating.
Have you ever wondered what you could do about improving it?
Maybe you think there’s nothing that can be done. What we a
Have you ever wondered what you could do about improving it?
Maybe you think there’s nothing that can be done. What we a
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
l forget is that the power in today’s society is moving more and more to the consumer. We have more choices than ever before. We have
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
ore options for the same products and services, and that means lower prices and generally better availability.
And we can choose to buy
And we can choose to buy
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
or not to buy from a place that service is second-rate.
“Yeah, yeah, Bill. I hear you. So we should just avoid those places, and the
“Yeah, yeah, Bill. I hear you. So we should just avoid those places, and the
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
problem may or may not go away. How can we actually get these people who are in the business of servicing to actually SERVE us?”
Would
Would
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
you like to see a formula I’ve devised that works 99% of the time?
Four easy steps. Check it out:
What To Do If You’re On the Receivi
Four easy steps. Check it out:
What To Do If You’re On the Receivi
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
ng End Of A Bad Customer Service Experience:
1. Remain Cool. If you flip out, chances are you’re going to cause more damage than the
1. Remain Cool. If you flip out, chances are you’re going to cause more damage than the
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
riginal incident, and the offending party won’t be able to learn the correct behavior.
2. Smile and ask for the employee’s name. Read
2. Smile and ask for the employee’s name. Read
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
their name badge or ask for their first and last name, and write it down on a piece of paper in front of them. Note the date and time
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
s well. Sometimes this act alone will elicit an apology and additional corrective action from the offender to earn your repeat busines
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
s.
3. Ask for their supervisor’s name. If the employee at fault won’t cooperate, ask a co-worker. If no one will rat out their frie
3. Ask for their supervisor’s name. If the employee at fault won’t cooperate, ask a co-worker. If no one will rat out their frie
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
d, ask for their names too.
4. Ask to see the supervisor. If they’re unavailable, call them as soon as possible after the incident.
4. Ask to see the supervisor. If they’re unavailable, call them as soon as possible after the incident.
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
escribe the situation, using exact details. Let him or her know if it has affected your decision to go back to their business again.
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
If we as consumers don’t take action, service will continue to deteriorate, we’ll continue to accept it, and we’ll all be worse off in t
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
e long run.
Don’t just sit there and complain to your neighbor across the fence; do something about it. Nothing will change unless con
Don’t just sit there and complain to your neighbor across the fence; do something about it. Nothing will change unless con
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
umers like us demand better.
Let’s start a movement. A movement to improve our community one customer at a time.
And if you happen to
Let’s start a movement. A movement to improve our community one customer at a time.
And if you happen to
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
be one of those offending employees, let this article be your first warning: you are about to be watched like you’ve never been watched
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
before. Please don’t take that as a threat. It’s not. We know you’ve got it in you to deliver top-notch customer service. We just ne
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
d to experience it from you.
Our community is being judged by the service we give. What kind of ambassador are you?
We’ll be watching
Our community is being judged by the service we give. What kind of ambassador are you?
We’ll be watching
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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