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Main Subject - Keep Shopping: It's The Best Way To Beat Lousy Customer Service!
My vacation could have been a comedy of errors, because nearly all of my initial plans didn’t pan out. Yet, it ended up being the best all around sojourn I’ve ever had.
How did this happen? I’ll tell you
How did this happen? I’ll tell you
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
in a minute. First, let me mention some of the crucial adjustments I made.
I booked a hotel that had all of the right amenities, including a killer ocean view, but when I called later on, to check about a
I booked a hotel that had all of the right amenities, including a killer ocean view, but when I called later on, to check about a
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
discount, I dealt with a real bozo. Instantly, I hit the Web, searched for alternatives—just in case—and I found a substitute at half the price, also with a killer ocean view.
That phone call saved me the
That phone call saved me the
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
equivalent of all of my meals during the entire trip.
Not bad!
I asked the airline agent to find me the longest legroom, and I ended up with the shortest.
Instantly, I asked to deplane to see what the g
Not bad!
I asked the airline agent to find me the longest legroom, and I ended up with the shortest.
Instantly, I asked to deplane to see what the g
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
ate agent could arrange. Momentarily, I was relocated in a section where I could spread out across three seats with my laptop and other tools.
The impact was that I wrote an article during my five hour fl
The impact was that I wrote an article during my five hour fl
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
ght that wouldn’t have emerged from my cramped seating arrangement.
My watch’s stem broke on the plane ride over. Upon arrival, I called the biggest ad in the Yellow Pages, and was informed by the stuffy
My watch’s stem broke on the plane ride over. Upon arrival, I called the biggest ad in the Yellow Pages, and was informed by the stuffy
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
anager that my timepiece would take three weeks to repair, and that I should wait to schlep it to a special service center in Beverly Hills, upon my return. Undaunted, I called another ad. The owner said,
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
“Bring it over, and we’ll repair it in three hours.”
A half hour later, I entered his shop and he said, “You’re lucky. I have three repair specialists working right now. Go have a coffee, and your watch w
A half hour later, I entered his shop and he said, “You’re lucky. I have three repair specialists working right now. Go have a coffee, and your watch w
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
ll be ready in an hour. I’ll save you a cab ride.”
A one-day tour that I initially chose was oversold. Improvising, I picked an alternative, which ended up being spectacular, with a 200 foot waterfall and
A one-day tour that I initially chose was oversold. Improvising, I picked an alternative, which ended up being spectacular, with a 200 foot waterfall and
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
an unspoiled beach. Cool.
On a free day I decided to rent a car, and the first outfit I called gave me fits. They didn’t have the model I wanted and they were going to force me to make separate calls to d
On a free day I decided to rent a car, and the first outfit I called gave me fits. They didn’t have the model I wanted and they were going to force me to make separate calls to d
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
scover my frequent renter number and couldn’t tell me if having it would give me a discount. When I asked for a supervisor, my call was mysteriously disconnected.
Two seconds later, I called a competitor.
Two seconds later, I called a competitor.
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
It had a red T-Bird convertible at a great rate with no drop-off charge for taking it to the airport. Also, I could pick it up 100 paces from my hotel, instead of having to cab it to the other outfit’s in
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
onvenient location. Wow, what a difference!
I could go on, reciting adjustment after adjustment, each of which ushered in economies, and added pleasures to my trip. Looking back, I can see that receiving
I could go on, reciting adjustment after adjustment, each of which ushered in economies, and added pleasures to my trip. Looking back, I can see that receiving
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
oor initial service can be a godsend. Instead of being cursed, better karma is around the corner if we’ll only open ourselves to it.
Here’s what we can all do to improve our results as consumers:
(1) At
Here’s what we can all do to improve our results as consumers:
(1) At
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
the first hint of dissatisfaction, be willing to shop the competition. Don’t ever accept as conclusive the opinion of a single source.
(2) Don’t bother arguing with bozos. A tenth of the energy you’d expe
(2) Don’t bother arguing with bozos. A tenth of the energy you’d expe
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
d can be more productively channeled into finding their replacement.
(3) Trust your instincts as a consumer. If you think they’re incompetent, unconcerned, too expensive, or just a bad temperamental fit,
(3) Trust your instincts as a consumer. If you think they’re incompetent, unconcerned, too expensive, or just a bad temperamental fit,
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
e willing to walk—make that run, to another provider.
(4) Treat bad news as good news. If you look hard enough, you can find the silver lining in any problem.
(5) Be flexible, and be willing to change pl
(4) Treat bad news as good news. If you look hard enough, you can find the silver lining in any problem.
(5) Be flexible, and be willing to change pl
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
ans as often as necessary, to improve your results and satisfaction.
Lots of companies seek our loyalty and expect to receive it by throwing a few frequent flyer miles or occasional discounts our way. Loo
Lots of companies seek our loyalty and expect to receive it by throwing a few frequent flyer miles or occasional discounts our way. Loo
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
beyond these baubles. If you’re earning them by forgoing the best prices and benefits, you’re simply rewarding them for their complacency.
Fortune favors the bold—remember this when you’re about to plunk
Fortune favors the bold—remember this when you’re about to plunk
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
down your money for a vacation or for anything else. When you encounter lousy service, keep shopping! With a little effort and a few adjustments, you too, can transform poor service into a great adventure
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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