Main Subject - Business

Customer service is important in any business, we all know that and there can

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

be no relevant debate. However what about the groups that the businesses all

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

belong too? What about the Industry Associations or those small business cha

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

mbers of commerce in each town; do they give good customer service? Should th

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

ey? Do they have that as part of their mission statement? Sure their vision s

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

atement includes supporting their members, but do they give them good custome

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

r service.

Recently I was in North Carolina and I talked to a regional Chamb

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

er of Commerce and we discussed how their Chamber of Commerce was better than

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

other regional Chamber of Commerce is across the country. She was the direc

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

tor of membership and she told me that sometimes there was not the participat

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

on that they had hoped for from some of their top businesses in town. Often

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

some of the businesses would fail to renew their membership unless the Chambe

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

r of Commerce went and told them that it had expired.

She said; do not ask w

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

hat your Chamber of Commerce can do for you ask what you can do for your Cham

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

ber of Commerce. Then he stated that you only get out, which he put in and t

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

those businesses which did not participate would not reap the rewards of the

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

ir valuable Chamber of Commerce membership. It's not that I disagree with th

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

is attitude, because I believe that is true with anything, however I think he

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

missed the point on what customer service is all about and why you need to a

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

sk your customers what you can do for them. Please consider all this in 2006

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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Main Subject - Customer Service for Chambers of Commerce

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