Tags |
|
|
Links |
|
|
Main Subject - A Tough Lesson - Customer Service Tips
These customer service tips will save you thousands of dollars and create a lasting bond with your customers. I was thinking recently about one of my worse home based business nightmares and how it turned out to be a very valuable lesson for creating excellent customer servi
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
ce.
It started out like a great dream. We just started our toner and ink-jet business and our first business customer was a medical firm of about 20 offices. I had known the purchasing agent for sometime and before long we got the contract to supply these offices with print
It started out like a great dream. We just started our toner and ink-jet business and our first business customer was a medical firm of about 20 offices. I had known the purchasing agent for sometime and before long we got the contract to supply these offices with print
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
er products.
We were so excited to get the order that we did not question when the purchasing agent placed a huge order for hundreds of toner and ink-jet supplies. She had mentioned that they were going to make the main office the headquarters for all the printer supplies.
We were so excited to get the order that we did not question when the purchasing agent placed a huge order for hundreds of toner and ink-jet supplies. She had mentioned that they were going to make the main office the headquarters for all the printer supplies.
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
The business we had set up was a drop ship company which meant we would be getting all the products from various manufacturers. We were on a cash basis with the suppliers, meaning that all funds were paid up front.
We ordered all the supplies believing that the purchasing
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
gent knew what she was doing. Well, it became a logistical nightmare when they could not fit all the products into the storage area they had created.
Of course the medical firm was way too overstocked and we had to send back more then half of the orders. Now that makes it d
Of course the medical firm was way too overstocked and we had to send back more then half of the orders. Now that makes it d
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
ifficult when you are working with numerous manufacturers and their return policies. Our company motto is excellent customer service so we immediately sent a representative down to correct the errors.
Even though it was the purchasing agent who created the mess, when I look
Even though it was the purchasing agent who created the mess, when I look
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
back at the situation it was my home based business that was more at fault. We had only offered good customer service not excellent customer service.
These customer service tips will save you from getting into the situation that my company did and save your time and money.
These customer service tips will save you from getting into the situation that my company did and save your time and money.
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
Customer Service Tips:
Pre Qualify Your Customer and their Needs
Help the Customer with Volume Amounts
Verify Storage Life of Product
Test the Product and Business Relationship
Pre Qualify Your Customer
At your first meeting with the
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
decision maker of the company you will be doing business with have a check list of questions. Your primary objective is to help the customer with their needs. First find out how long they have been doing the ordering. Ask if they are new at this or if this is a new company i
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
dea. In our scenario above, the company did not put a real strong plan together in regards to using one location as a distribution center.
Armed with these questions and the customer service tips, you can get a better idea of where your home based business products or servi
Armed with these questions and the customer service tips, you can get a better idea of where your home based business products or servi
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
es can fit in. Offering suggestions if they need them. Excellent customer service begins with getting the facts.
Help the Customer with Volume Amounts
If you have done your pre-qualifying you will know much more about what the decision maker really needs.
Help the Customer with Volume Amounts
If you have done your pre-qualifying you will know much more about what the decision maker really needs.
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
Sometimes you will find out that the decision maker is not really clear on their objectives and you need to be able to help clarify them.
Did they get an accurate volume of products needed? Most times you will need to test the waters. Always go slow you can speed it up anyt
Did they get an accurate volume of products needed? Most times you will need to test the waters. Always go slow you can speed it up anyt
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
ime.
Verify Storage Life of Product
If you are selling a product that has a storage life, be sure that the customer’s volume amounts are safely matched but not excessively over matched. You do not want too much product on their shelves. This is money tied
Verify Storage Life of Product
If you are selling a product that has a storage life, be sure that the customer’s volume amounts are safely matched but not excessively over matched. You do not want too much product on their shelves. This is money tied
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
up by your customer and also could expire. Someone will eat the product costs of this common mistake.
An extra customer service tip to add to this is that by keeping your customer too well stocked you may lose them. If they do not get a call from your home based business ve
An extra customer service tip to add to this is that by keeping your customer too well stocked you may lose them. If they do not get a call from your home based business ve
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
y often they are more apt to run into other product suppliers and you will not be “in front of your customers”. You will want to continue to be able to work with your customers helping them identify needs that they may not even know they have and telling them about new produ
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
cts and services.
Test the Product and the Business Relationship
When you start with a new customer, go slow and see how the product fits into their needs. Good customer service begins with this but excellent customer service goes beyond this point. See ho
Test the Product and the Business Relationship
When you start with a new customer, go slow and see how the product fits into their needs. Good customer service begins with this but excellent customer service goes beyond this point. See ho
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
w your home based business products and services are meeting the customer needs. Are your products a good match and are you offering the correct service? What can you do to make the business relationship even better? How can they profit from your products? Keep in mind the e
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
tra customer service tip I mentioned above about keeping "in front of the customer".
If the products or business relationship are not a good fit, end the relationship. It will cost your business money and time as well bad public relations. Remember an unsatisfied customer w
If the products or business relationship are not a good fit, end the relationship. It will cost your business money and time as well bad public relations. Remember an unsatisfied customer w
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
ill tell more people about a bad situation then a good one. It is hard to end a relationship. Sometimes it is better to never have begun one with the customer in the first place. For the sake of excellent customer service I have refused customers because I knew that our prod
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
ucts would not fit their needs.
I hope that your home based business will use these customer service tips. Creating a successful relationship with your customers is essential for your business success. Sales will soar and happy customers mean great word of mouth advertising
I hope that your home based business will use these customer service tips. Creating a successful relationship with your customers is essential for your business success. Sales will soar and happy customers mean great word of mouth advertising
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.mainsubjects.org.ua/article/14751/mainsubjects-A-Tough-Lesson--Customer-Service-Tips.html">A Tough Lesson - Customer Service Tips</a>
BB link (for phorums):
[url=http://www.mainsubjects.org.ua/article/14751/mainsubjects-A-Tough-Lesson--Customer-Service-Tips.html]A Tough Lesson - Customer Service Tips[/url]
Related Articles:
Are Private Investigation Jobs Anything Like Magnum PI?
Printing and Promotional Products - How Life Has Changed In Canada and The United States!
Bookmark it:
|