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Main Subject - Customer Service to Be Thankful For!
Today is Thanksgiving and within a few hours people will be streaming into my house to enjoy their share of tur
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
key and the trimmings and pumpkin pie.
It’s my job to cook this feast, or should I say to re-cook it, because
It’s my job to cook this feast, or should I say to re-cook it, because
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
or the last several years I’ve purchased a packaged meal from a local market. They assemble the sides and pre-c
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
ok the bird, leaving only the heating-up and serving functions to me.
Because I’m not that great in a kitchen,
Because I’m not that great in a kitchen,
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
it’s a small challenge for me to get it all together and to present it on time, to guests.
But this year was m
But this year was m
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
ore daunting.
Yesterday, I flew back from Brazil after delivering a new sales management seminar there, and I
Yesterday, I flew back from Brazil after delivering a new sales management seminar there, and I
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
as bushed. All I could bring myself to do was dial the phone to reserve the packaged dinner, but then I was tol
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
they were sold out.
Still, Tom, the fellow I had on the line, tried to accommodate me.
“I think we may have
Still, Tom, the fellow I had on the line, tried to accommodate me.
“I think we may have
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
ad a cancellation or two,” he said cheerfully. “I’m going to transfer you to Mary who’ll know, because she hand
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
les these dinners for us.”
A few seconds later, “Mary!” announced her name with a military snap.
“Hi Mary, To
A few seconds later, “Mary!” announced her name with a military snap.
“Hi Mary, To
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
mentioned you might have a turkey dinner for me.”
“Nope, we’re sold out. I don’t know where he got THAT idea,
“Nope, we’re sold out. I don’t know where he got THAT idea,
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
she added, in obvious perturbation that he might be invading her turf.
“Are there any available at other stor
“Are there any available at other stor
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
s, or online?” I hoped.
“No, they’re all gone,” she barked.
“Well, maybe you could check with Tom because he
“No, they’re all gone,” she barked.
“Well, maybe you could check with Tom because he
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
might know something you don’t,” I countered, trying with my tone to not make this last gasp suggestion sound o
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
fensive.
“Just a minute,” she commanded, and the next voice I heard was Tom’s.
I repeated what she said and a
“Just a minute,” she commanded, and the next voice I heard was Tom’s.
I repeated what she said and a
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
ked him the same question. He took a minute to explain how their system calculates the amount to order, and the
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
he interrupted himself.
“Maybe our Pass Avenue store has one left. Do you want me to call over for you?” he o
“Maybe our Pass Avenue store has one left. Do you want me to call over for you?” he o
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
ffered.
“That would be great.”
“I called him back two minutes later and he said, “They have two left. Call Jo
“That would be great.”
“I called him back two minutes later and he said, “They have two left. Call Jo
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
e and I suggest you pick it up right away” he added.
I did it, and we’re going to be extending the national tr
I did it, and we’re going to be extending the national tr
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
dition yet one more year.
Thanks, really to Tom, who when it comes to customer service, is certainly no turkey
Thanks, really to Tom, who when it comes to customer service, is certainly no turkey
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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