Main Subject - Business

I will buy from you again and again and again:

If your "in-stock" claim is reciprocated by a prompt delivery

If there

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

are no hidden costs involved: if a product is priced at $10 on your product catalog page I should NOT be made to pay $18

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

for all the "add-ons" by the time I place the actual order

If you promptly respond to my queries

If my complaints and

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

other issues are resolved without unwarranted delay

If your customer service department delivers exactly what is promis

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

ed

If you can clearly show me how your product functions/works and how it is going to benefit me

If your shopping page

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

load fast and smoothly

If you can make your checkout point easy for me to complete my purchase

If you visibly disclos

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

e a return policy; when the deadline for return is; and if you tell me when a receipt is needed

If you show appreciatio

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

of my patronage through your enduring commitment to customer service and satisfaction

If you can help me select and bu

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

y the right product for my specific requirement when I am not sure what is best for me

If you can tell me at the outset

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

how much the product is going to cost me after adding shipping and handling charges

If you are not trying to make a "qu

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

ick sale" while not having the product in your stock

If I am easily led to a page that clearly, and in easy language, s

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

tates your store's general policies

If you don't make tall, baseless claims about "pace of service and delivery"

If yo

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

seek my honest opinion regarding your business and what it offers and if you show concern about anything else I may nee

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

d

If the security of my privacy is guaranteed: the security of my credit card, email address and other sensitive inform

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

tion stringently remains uncompromised

If your privacy policy strictly protects customers' interests

If my credit card

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

transactions proceed on secure server

If every buying experience with you becomes a pleasant experience

and I will no

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

rant against your business and/or services here and there.

So you see, if you want me to be your customer and if you p

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

lan to retain me then show me [1] you are serious about providing me good, reliable service; and [2] you take me and my

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

equirements seriously. If I feel cared for, and if I can trust you, you've got yourself a loyal customer.

This is a cha

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

llenge. Do you display a "Customer Satisfaction Pledge" on your website? If you are up to the challenge, then you should

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.mainsubjects.org.ua/article/14733/mainsubjects-Online-Customers-Pledge.html">Online Customers' Pledge</a>

BB link (for phorums):
[url=http://www.mainsubjects.org.ua/article/14733/mainsubjects-Online-Customers-Pledge.html]Online Customers' Pledge[/url]

In a previous article I talked about how to take care of angry or upset customers. But what happens when you have that ridiculous customer? The one who is totally unreasonable?

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Main Subject - Online Customers' Pledge

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