Tags |
|
|
Links |
|
|
Main Subject - Customer Service is a Way of Life - Not a Promotional Campaign
Defining Customer Service
Customer service is understanding and exceedi
Customer service is understanding and exceedi
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
ng the needs of the customer.
A customer, or client, is someone who purchases a comm
A customer, or client, is someone who purchases a comm
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
odity or service.
Service is the work performed by one for a fee that serves or bene
Service is the work performed by one for a fee that serves or bene
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
fits others.
Loyalty is being faithful and unswerving in allegiance.
Value is the u
Loyalty is being faithful and unswerving in allegiance.
Value is the u
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
sefulness, importance, or general worth of something.
Have you ever entered
Have you ever entered
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
a restaurant, a bank, a department store or any other business where people were wear
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
ing name tags and where banners on the wall proclaimed the customer to be #1 - and th
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
en you waited in line for fifteen or twenty minutes to be served? Then when it was fi
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
nally your turn, the person behind the counter looked at you and said, “Yeah, what do
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
you want?” If so, then you know what it’s like to be exposed to a promotional campai
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
n that pays more attention to lip service than to customer service.
There is nothing
There is nothing
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
wrong with a promotional campaign - if the people wearing the buttons live up to the
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
values they say they believe in. If they announce that customers are #1, then they h
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
ad better treat customers like they are! In other words, the company must “walk the t
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
alk.”
Providing excellent customer service needs to be a key, fundamental practice.
Providing excellent customer service needs to be a key, fundamental practice.
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
It is a way of life! Daily actions must reflect spoken words. Each employee needs to
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
be committed to “walk the talk” and provide excellent customer service to all.
A
A
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
customer service SUPERSTAR is:
Knowledgeable
Self-confident
Energetic<
Knowledgeable
Self-confident
Energetic<
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
br>
Timely
A good listener
Customer-oriented
An effective communicato
A good listener
Customer-oriented
An effective communicato
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
r
A team player
Patient
Exhibits a willingness to do whatever it takes
A team player
Patient
Exhibits a willingness to do whatever it takes
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.mainsubjects.org.ua/article/14722/mainsubjects-Customer-Service-is-a-Way-of-Life--Not-a-Promotional-Campaign.html">Customer Service is a Way of Life - Not a Promotional Campaign</a>
BB link (for phorums):
[url=http://www.mainsubjects.org.ua/article/14722/mainsubjects-Customer-Service-is-a-Way-of-Life--Not-a-Promotional-Campaign.html]Customer Service is a Way of Life - Not a Promotional Campaign[/url]
Related Articles:
Payroll Hawaii, Unique Aspects of Hawaii Payroll Law and Practice
How to Find the Good Employees
Stuck in Mud (Or I Really Hate My Job)
Bookmark it:
|