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Main Subject - How to Receive Good Customer Service
Customer Service-people chuckle, grimace and always have some opinion about whether or not it's available anymore. Some have even mentioned that they feel it's one of tho
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
se oxymorons like "giant shrimp". I say you can get excellent help, if you know how.
Yes, I'm a writer-but only part-time. A girl's gotta pay the bills and this freelanc
Yes, I'm a writer-but only part-time. A girl's gotta pay the bills and this freelanc
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
position isn't exactly up there in the pay scale, so I have to maintain a "day job" position and for the most part my job is customer service, so I know of whence I speak.
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
To get someone to help you isn't really difficult or time-consuming, it's not even a secret-one must simply treat the person who is at the other end of the phone (or desk
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
as if they are not something less than dirt. Truly.
An example: Your kitchen faucet is 2 years old, the pull out hose is losing it's finish and instead of "tuscan bronze
An example: Your kitchen faucet is 2 years old, the pull out hose is losing it's finish and instead of "tuscan bronze
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
, polished chrome is peeking out, every time you spray something. The part is under warranty. You would like a new hose. How do you get it?
1. Look up your paperwork o
1. Look up your paperwork o
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
r at least know how it was purchased. Call the business you bought it from. With today's computers and the proper information can be obtained in a few minutes. However,
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
fter two years, don't expect them to remember that it was purchased under your designer's/contractor's name. If you can't remember, give several options! A computer is a
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
helpful tool, not a mind reader.
2. Don't use profanity. Think before you speak. The person who's asking questions is trying to help, if you call them names and scream
2. Don't use profanity. Think before you speak. The person who's asking questions is trying to help, if you call them names and scream
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
trust me, they will hang-up or stop even making an attempt at solving your problem. Remember, they didn't cause the problem and without the proper information, they can't
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
request the item from their vendor.
3. Say "thank you". Two simple words that might mean the difference between this human being pulling out "all the stops" in a speedy
3. Say "thank you". Two simple words that might mean the difference between this human being pulling out "all the stops" in a speedy
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
fashion or putting your desires at the bottom of their Mt. Everest-sized heap.
One office manager, who works for a large furniture company, said he literally bent over bac
One office manager, who works for a large furniture company, said he literally bent over bac
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
wards trying to get a leather repair company out to a customer's home, just because they talked to him in a pleasant tone and thanked him, ahead of time, for any help he co
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
uld offer. The kicker: they admitted they were calling for help due to their cat's claws scratching the new recliner. The young man could have just said "Gee, sorry. He
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
e's a number of someone we use". Instead, because they were so polite to him, he proceeded to sweet talk the company into fixing it free of charge.
On the flipside, one b
On the flipside, one b
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
siness owner answered her businesses main line while the receptionist took a break, the customer on the other end starting screaming and calling "the receptionist" every na
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
me they could push out of their mouth, all over a cap on the bottom of a toilet that their plumber whacked a little too hard and broke! It was a simple fix, plenty of them
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
in the store's warehouse-which any of the staff would have given out free. However, since this person was so rude, the business owner put them on hold for a few minutes, t
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
hen came back on the line and asked if they were feeling a little less tense yet?
She told them that help would indeed come, but only after the apologized to the "receptio
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
ist".
Of course, with a volatile person such as this, there was no apology-so there was no help.
Customer service isn't a thing of the past-it just takes a little finesse
Of course, with a volatile person such as this, there was no apology-so there was no help.
Customer service isn't a thing of the past-it just takes a little finesse
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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