Main Subject - Business

We start by identifying what a customer is for businesses. A customer can be someone buying a service or product from your company. You are also a customer who buys servi

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

ces to utilize or have an affiliation with your company.

The purpose for identifying who a customer is weighs heavily on how your company can benefit from virtual assist

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

nce. Telephone automation provided a fast growing business a way to receive their customer calls without having to hire more and more operators to answer the telephones.

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

As the idea of automation grew so did the annoyance of customers because of no live person answering calls, long wait times after multiple touch-tone options and ineffect

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

ve resolution to their issue that they were calling about in the first place.

Virtual assistants do not typically spend their day answering your calls but what they can

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

rovide you in administrative services can free up your receptionist, better yet, they can return those telephone calls left on your voice mail or email and prioritize may

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

be even resolve customer issues.

An assistant that checks your voice mail several times a day; checking your emails and then responding to these messages that same day l

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

tting your customer know that they have been heard and assistance is on the way. That is what I want as a customer; how about you?

Trying out this kind of system while y

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

u are away on a business trip or vacation could be ideal. Having the peace of mind that your customers are being addressed and taken care of by a professional has to make

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

your trip less stressful as well as returning from your trip and not having to look forward to an overflowing message box.

Hiring a full time assistant on site to answe

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

the calls may be an answer for some businesses but not necessarily a good fit if you are not anticipating a large, ongoing volume of calls and/or emails. Contracting wit

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

a virtual assistant for specific blocks of time per day, per week and month can be an answer to improve your customer service and grow your business.

Okay now face it;

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

customer service today is not what it was in the past. Automation was not created for the customer as much as it was to advance the business owner with handling the volum

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

of customer calls and emails. Getting back to providing personal customer service is achievable and affordable with a virtual assistant.

Considering your last experienc

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

as the customer and dealing with a vendor or even a merchant business, other than the sales staff how was the customer service? Did you get the service you were requesti

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

ng on the first request? Were you greeted the way that you felt appreciated as a valued customer? Did you have a long wait due to lack of staffing or high volume of other

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

customers?

Either of the answers to the above questions leads to the next question. In the customer service systems that you currently have in place, how do they compare

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

with what you experienced as a customer and how could the service you received as a customer have exceeded your expectations?

If you value your customers and recognize h

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

ow they benefit you also considering how you would like to be valued by your vendors or businesses then it should provide you with a clear picture of how you can get loya

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

customers who feel valued and not only return for services but also refer friends and acquaintances! That is what builds your business. It is all about customer service

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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