Main Subject - Business

Customer service in medical staffing is a sleeping giant that often times is the killer of gian

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

t medical staffing firms. The killer creeps in slowly, gently and harvests its seed in the min

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

ds of your clients and flourishes often in the headsets of a disgruntled employee.

Keep stock

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

of what is being said about your company. To many medical staffing agencies are to preoccupi

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

ed with getting new accounts or securing new recruits that they fail to realize the need to pro

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

ide excellent customer service.

Customers service is long lasting and will carry your company

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

for many years.

Customer service will provide continual business without spending more on adve

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

rtising.

Customer service will create a stream of new recruits.

Customer service need not cos

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

t you money.

Customer service is easy to do and requires a short portion of your time.

Custom

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

er service if ignored will create a whirlwind of negative press.

The medical staffing industry

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

is like a small town. What is done or implied will carry its way around town for all eager ear

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

s listen.

Ask your customers if they are happy?

Provide thank you letters to your employees?

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

Send the department managers a simple thank you gift.

PR, PR, PR is the number one rule in th

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

is business. If you do not have good customer service, then you better learn how to provide go

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

od customer service from the beginning.

A fairly large medical staffing company focused solely

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

on growth. They managed to secure Dozens of accounts within a fairly tight geographical area.

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

The problem was that because the facilities were to tightly woven together, they were able to

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

speak to each other. This proved to be the downfall of this medical staffing firm because the

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

y provided sub-quality customer service and sub-quality techs. Today they are no longer provid

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

ing service in this area.

Customer service is easy to do, but is difficult to regain once lost

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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