Main Subject - Business

I was talking with a friend recently about Customer Service personnel and what makes a good person become great in the Customer Service field.

I thou

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

ght about it and narrowed it down to 3 basic things.

Friendliness.

Intelligence.

Training.

Then he asked me how would I attract a friendly, intell

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

gent and trainable person. I told him I would write an ad, and then he could use it, if he wished.

I then proceeded to read about oh, 1000 or so Cus

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

tomer Service ads on various job boards to see if there was one that I thought would work. I did not find many.

Most were something like this. “Rare

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

(unique, unusual, unbelievable) opportunity for hard working (dedicated, industrious, diligent) individual looking for exciting (unbelievable, fantast

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

c, wonderful) career with our company. Duties include answering phones (heavy phone interaction, phone calls, and phone sales), data entry, interact

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

ion with customers and company personnel, order entry and processing (computer order entry, computer use). Skills should include Outlook (Microsoft O

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

fice Suite, Excel), phone answering skills, able to multitask (work like a dog), handle busy office environment (work with little or no supervision) a

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

nd be a team player (Don’t be a troublemaker). Pay commensurate with experience. Benefits available. We are an EOE.”

You could find this ad or about

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

one million similar to it anywhere you want on any job board you want. It’s become the “All for one, one for all” ad.

If I were looking for the best

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

n Customer Service I might want to appeal to those that really want to be in Customer Service.

The ad might sound like this.

“Our company is looking

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

for a person we can trust to work with our most valuable asset, our Customers. The individual we seek will have certain personality traits that we kn

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

w make excellent representatives for our company. Those qualities include friendliness, honesty, dependability, trustworthiness, intelligence and dili

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

gence. Preferred applicants will have a phone presence, understand that listening is more important than being right and be willing to train to meet c

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

mpany standards of professionalism and education.

Base skill set should include Microsoft office computer, basic phone answering and greeting techniq

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

e and assertive communication skills. We prize friendliness and intelligence above all other skill sets however, and would be willing to provide train

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

ing to the person who has those qualities. We are interactive in our interviews and ask for demonstrations of competency through testing, role play an

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

conversation. Please apply if you have the core traits of friendliness and intelligence. EOE”

If you ran ads that looked like that or similar, you w

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

ould attract people that are interested in being “friendly, honest, dependable, trustworthy” and you would not have frogs on your front line.

There i

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

a catch though. You have to be willing to follow through on your end. By providing the training and support those Customer Service Professionals need

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.mainsubjects.org.ua/article/14527/mainsubjects-If-You-Want-to-Hire-Frogs-All-You-Have-to-Do-is-Croak.html">If You Want to Hire Frogs, All You Have to Do is Croak</a>

BB link (for phorums):
[url=http://www.mainsubjects.org.ua/article/14527/mainsubjects-If-You-Want-to-Hire-Frogs-All-You-Have-to-Do-is-Croak.html]If You Want to Hire Frogs, All You Have to Do is Croak[/url]

Only nine years old, St. Louis Staffing faced its greatest challenge in 2004 when its third-largest customer left, leaving the firm with a sizable debt. Read how the firm not only rebounded but doubled in size, and how it's impacting local workplace diversity.

We keep hearing about some really great jobs with high pay and amazing benefits but we can't seem to find them. And when all the stars align and we do find it how do we get the job offer?

A job is like a wife you need to really love it to benefit from it. People work to earn a living but often after a while it takes great effort to get to work and what is more the work is done in a lackadaisical way. On the other hand when a person has the perfect job then he looks forward to each day and enjoys the many hours e spends at work.

Tags

Links

Main Subject - If You Want to Hire Frogs, All You Have to Do is Croak

Related Articles: