Main Subject - Business

Now here is a function that has got the hackles of nearly everyone up at some time or the other. For all of us have had a bad experience with customer service.

Let me show you what

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

I mean.

We do not have that item. Up front it is understood that a store has the right to stock and sell what it chooses. What is frustrating is when you go to favorite large stor

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

e, or a large discount store, or any full service store, who give the impression that they have whatever you want, and you go in looking for a particular item you need, and hear tho

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

se words "we do not have it'" They are not merely out of it, which is understandable, but they do not carry it. Irritating at best, for it means you did not get the item, and you mu

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

t go looking in other stores.

We can get it for you. Right ! So can I. In fact I can order it and have it shipped to my door. So why would I have a store order it for me?

Flawed

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

orders from a catalog or online. Recently I ordered an item from a nationally advertised business on March 5, and I still do not have the item. After I prodded them it has been prom

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

ised for the first week in May. In contrast, I ordered a similar item from another company and from the time I mailed the order to the time I had it in my hands was 8-days, and the

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

tem was exactly what I thought was coming. Now which would you do business with again ? The second company of course. Why? Because of excellent customer service. Their item descript

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

ion was complete and accurate, and their shipping was rapid.

Software producers and sellers are very frustrating. I just contacted two hardware/software companies attempting to fin

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

d out how to use their equipment for its full service. It has been days, and no response. Then there are those who tell you to see their faqs, which often do not have your question

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

nswered. And again, there are those who give an answer but it is out in left field obviously unrelated to the question you asked. They are apt to also ask for model number, serial n

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

umber, and other such questions, and of course you cannot find the information after a few weeks or months. What that means is that they do not make items the same in any model numb

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

er, which also means you do not know what you bought. This is not customer service.

No Manuals, etc. Software and PC manufacturers do not supply adequate manuals anymore. So any qu

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

estion of any depth means you must contact them. Nor do software or hardware companies provide Recovery disc with the software or PC anymore. Automobile makers do not supply adequat

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

manuals anymore either. Poor customer service at best.

Repair or replacement. Most brick and mortar stores will try and repair the product, or have it repaired. A few will just re

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

place it, or refund your money, on the spot. The hassle that one must go through with many catalog and online companies make repair or replacement very unattractive.

Customer servi

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

ce in a timely frame, and with the needed quality results, should be a cornerstone of good business. Second to having the product you want is full service customer service. It bring

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

back customers again, and again. Poor customer service drives customers away.

The customer is driven to being skeptical about many businesses whether they are catalog, online, or

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

brick and mortar stores. The situation means that the customer needs to examine a business new to them before buying anything from them. Trust is gone, unfortunately. It also means

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

learning the recourses that a customer has by the time it may become necessary to use them.

Burdens have been shifted to the customer.

Customer service will result in repeat sales

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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