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Anyone who has called tech support or customer service might agree that the experience can be very stressful. The following tips can make the experience more e

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

ffective and help you get what you need.

Before you call any support number make sure you have a pen and paper ready. Make notes on what exactly your issue is

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

and how you want to ask it. You will also want to make a list of questions to ask the representative. Some common questions should include asking for their n

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

ame and the hours of operation of the call center.

If you are angry don’t bother calling. Being angry will not help you get what you want. It will only creat

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

resentment from the representative.

Once you are connected with the representative be polite as possible. Remember these people are human beings doing a job

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

that they probably hate to begin with. No child ever grows up wanting to work in a call center and since they are on the receiving end of abusive language all

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

day long talking to a polite person will be a welcomed break.

No matter how well or terrible the call goes, continue to be polite always. If you are not satis

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

fied with the information provided to you have two options. First you can call back in the hopes that you will receive a more competent representative. Second

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

y you can request to be transferred to a supervisor or a manager.

When requesting to be transferred most agents will immediately get on the defensive. Some ca

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

ll centers actually train their agents to hang up on their customers instead of transferring them to a supervisor. If you feel it’s absolutely necessary to esc

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

alate your issue begin by praising your phone representative, tell them how polite and helpful they were (even if they were not). Once you’ve buttered them up,

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

ask if there is someone you can talk to tell them how helpful they were. Few call centers and phone agents will hesitate to hear praise.

If you do talk to th

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

supervisor or manager, make do on your promise for praise, but make it very short, and immediately explain your issue and ask if there is anything they can do

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

to help you. If the agent gave your wrong information hopefully this supervisor will catch it and set you straight. If not you may need to escalate things fur

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

ther. You can try repeating the same process of wanting to escalate some praise, but if that does not work politely ask if there is any one else you can speak

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

to, or an address you can write in to for more help.

Its possible at this point you will not find satisfaction with your issue. You may want to report or rese

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

rch your experience at www.complaintservice.com where you can solicit the help of others with you

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

r problem.

Otherwise if you were successful and receive the information that you needed, or the company is going to make due on correcting the issues you prese

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

nted you may want to follow up with the company as soon as possible. You might call back and speak to a different representative to confirm the information tha

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

t was given to you. Its an unfortunate truth of the call center industry that some phone representatives will provide lip service only to get you off the phone

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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Does your organization have a clear purpose? Do the people you serve see you as important to their business or to their lives? Does every customer and every employee clearly understand your purpose? The purpose of an organization is clarified in the mission, vision, and operating principles. I call this grouping the core message of an organization.

Discount office chairs often refer to office chairs that are available for purchase at a substantial cost savings for the buyer. It is important to be an informed consumer when purchasing a discount office chair.

There may very well be other products out there labeled iPhone, but Apple has made the biggest splash with theirs. They shouldn't be surprised that they are targeted by Cisco. What surprised me is that Apple went ahead with the unveiling while the name was still unsecured.

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